You can register for Enjoy in the App with either an Italian or foreign driving licence. You just need to be over 18 and have held a valid driving licence for at least one year. Registration is free of charge.

If you have an Italian licence:

There's no need to send or receive any paper documents. Just keep your tax code and Italian category B licence handy when registering for the service.

If you have a foreign licence:
Licences from the EU, UK, Switzerland, Russia and the USA are accepted.
During registration on the App, you will be asked to upload a copy of your ID card or passport, your driving licence and your international driving permit (if required).

After your registration is complete and your documents have been successfully verified, the Enjoy Team will send you a confirmation email. This will include the contract documents and your unique personal PIN code, which you'll need to use the vehicles.

Don't forget to add a payment method so you're ready to start renting right away.

With Enjoy, you can pick up and return any available vehicle using the App, within your city’s coverage area. Use the Enjoy section of the map on the website or in the App to find the closest vehicle, or simply rent one you spot on the street. Booking is free for the first 20 minutes. After that, a per-minute rate applies.

The Enjoy Vehicle Sharing service is currently available:

• in the municipality of Milan and in the municipalities of San Donato, Sesto San Giovanni, Settimo Milanese, Peschiera Borromeo, Cesano Boscone and Corsico
• in the municipality of Rome
• in the municipality of Florence
• in the municipality of Turin
• in the municipality of Bologna

Vehicles are parked in their respective service coverage areas and there are no fixed pick-up or drop-off stations. You can book one vehicle at a time and keep it for as long as you need, paying only for the time you use it.

FINDING AN ENJOY VEHICLE
Using the Enjoy App, you can locate all available vehicles near your current location or any address you choose. Just tap “Book this vehicle” to reserve it. You can also check for available vehicles nearby by visiting the “Coverage Area” section of the website.

ON THE STREET
If you come across an available vehicle, you can use it straight away without booking. Check the light on the windscreen to see its status:

• Red – in use
• Flashing red – out of service
• Yellow – booked
• Green – available

Booking is free for the first 20 minutes, even if you cancel. After that, a per-minute charge applies for up to 70 more minutes. The countdown in the App will turn from green to red to show when the paid period begins. Cancel the booking if you no longer need the vehicle or can’t reach it within 90 minutes.

WARNING: if you repeatedly book vehicles without using them, the Enjoy team may suspend your access to the service.

Once your booking is complete, a confirmation screen will appear and the booking reminder will stay visible in your personal area. You’ll also receive an email with all the details. You won’t be able to book the same vehicle again for 120 minutes after a booking ends or is cancelled. However, you can still start the rental by going to the vehicle, tapping “Rent” in the App and entering the licence plate and vehicle code shown on the windscreen.

MORE TIME FOR YOUR BOOKING
If you need more time to reach your Enjoy, you can choose to book it in advance for 1, 2, 3 or 4 consecutive hours for an extra fee. Also, from 9:00 p.m. onwards, you can book the vehicle until 8:00 a.m. the next day. If you don’t make it in time, you’ll have an extra 30 minutes to unlock it, again with an additional charge.

ENJOY CAR DELIVERY
Planning a trip? With Enjoy Car Delivery, you can book a car anytime from 20 days up to 24 hours before departure. An additional fee applies, depending on the standard daily rate selected and as indicated in the App. More details are available in the dedicated section.

Make sure Bluetooth is switched on and that you have granted Bluetooth permissions to the Enjoy App in order to start your rental with Enjoy.

Enjoy Points are dedicated parking areas where you can find Enjoy vehicles and start or end your rental. They’re located across Italy in Enilive Stations, Eni Parkings, Enjoy Parkings, at airports and train stations and in public or private parking spaces. You can check all available Enjoy Points in the dedicated section of the website or App.

Renting from an Enjoy Point is easy:

1. Choose the Enjoy Point that best suits your needs. These are marked with a special icon in the dedicated section of the map on the website and in the App.
2. Select the model and vehicle you want to rent.
3. Choose your rental and booking rate. Remember, booking is free for the first 40 minutes, after which an extra per-minute fee applies.
4. Confirm your booking. You can browse the App freely and rent vehicles through the Enjoy Vehicle Sharing service (in cities where the service is available), provided that all rentals are made within the Enjoy Point.
5. Go to the selected Enjoy Point and start the rental by following the steps in the App.

You can book one vehicle at a time from an Enjoy Point and keep it for as long as you need.

FINDING AN ENJOY POINT
With the Enjoy App, you can easily find and book a vehicle near your location or at a different address. You can also use the map on the website under “Enjoy Point > Map” to check available points nearby.

Booking is free for the first 40 minutes, even if you cancel. After that, a per-minute charge applies for up to 50 more minutes. The countdown in the App will turn from green to red to show when the paid period has begun. Cancel the booking if you no longer need the vehicle or can’t reach it within 90 minutes.

Once your booking is complete, a confirmation screen will appear and the booking reminder will stay visible in your personal area. You’ll also receive an email with all the details. You won’t be able to book the same vehicle again for 120 minutes after a booking ends or is cancelled. However, you can still start the rental by going to the vehicle, tapping “Rent” in the App and entering the licence plate and vehicle code shown on the windscreen.

MORE TIME FOR YOUR BOOKING
When booking a vehicle from an Enjoy Point, you can choose a time slot of 2, 4, 6, 12 or 24 consecutive hours via the App, for an additional fee. By selecting one of these booking rates, the vehicle will be ready and waiting for you. If you don’t make it in time, you’ll have 90 extra minutes to unlock it for a small extra charge. After that, the booking will expire and the vehicle will become available to other users.

If you prefer to plan your trip further in advance, you can request more information and reserve your Enjoy vehicle by filling in the form in the “Contact an Enjoy Point” section on the website. The Enjoy team will support you in organising your rental from the selected Enjoy Point.

WARNING: if you repeatedly book vehicles without using them, the Enjoy team may suspend your access to the service.

WHERE TO RETURN THE VEHICLE
If you rent a vehicle from an Enjoy Point Round Trip, you’ll need to return it to the same location where you picked it up. If you rent from an Enjoy Point One Way, you can return it either to the original location or to any other point shown in the App. The two types of Enjoy Point are marked with different icons on the map.

Make sure Bluetooth is switched on and that you have granted Bluetooth permissions to the Enjoy App in order to start your rental with Enjoy.

Enjoy Car Delivery, available in all cities, lets you book an Enjoy Fiat 500 and have it delivered within the coverage area.

The service is available in Florence, Milan, Rome, Turin and Bologna. Car Delivery is not available at Enjoy Points.

The cost of an Enjoy Car Delivery rental includes both delivery and the selected daily rental. Delivery starts at 10€ and does not vary based on the rental duration (even for multi-day rentals, the delivery fee remains the same!). For extra days or kilometres, additional per-minute or per-kilometre rates apply.

How to book:

• Tap “Plan” at the bottom of the App Home Page, then select “Book now”.
• Choose your preferred delivery date and time.
• Enter the delivery address (it must be within the Enjoy coverage area). The car will be delivered within 500 metres of the address.
• Select how many days you’d like to rent the vehicle.
• Review the booking details, choose your payment method and confirm.
• The amount will be pre-authorised on your payment method once the booking is confirmed.
• Your rental starts when you unlock the vehicle.

You will receive the booking details by email. One hour before the scheduled start time, you will receive another email with the licence plate and delivery address of the vehicle.

You have from 1 hour before until 2 hours after the scheduled booking time to start your rental. After 2 hours, the booking will be cancelled and a 30€ penalty will be charged.

You can cancel the booking free of charge up to 24 hours before the scheduled start time. After that, the pre-authorised amount will be refunded according to your bank’s terms, minus an automatic 30€ penalty.

Your rental must end within the coverage area of the city where it began.

Make sure you have Bluetooth turned on and have granted Bluetooth permissions to the Enjoy App in order to go.

Once you reach the booked vehicle, you can unlock it via the App by pressing the “Open vehicle” button, or “Start rental” if booking from an Enjoy Point.

If you’ve found a vehicle on the street, go to the “Rent” section in the App, enter the vehicle code or licence plate, then tap the “Open vehicle” button.

WARNING: After being unlocked, the vehicle will automatically lock again after 1 minute. You can unlock it again within 5 minutes of the first unlock using one of the following methods:

• Using the “Reopen” button in the App.
• By calling Enjoy Customer Service at 800.900.505 and providing the licence plate or vehicle code visible on the windscreen from outside the vehicle.

If you need support in English or are using a foreign SIM, call +39 02.233.22.222 (charges depend on your provider’s landline rates).

The Enjoy Fiat 500 is a Mild Hybrid car with manual transmission, approved for up to 4 passengers.

Before starting your rental, make sure you’ve installed the latest version of the Enjoy App.
Once the rental begins, enter your PIN directly on your smartphone.

If the vehicle is damaged, very dirty or the key is missing, report it via the App or contact Enjoy Customer Service. If you believe the car isn’t fit for use, you can release it and choose a different one.

To start the vehicle, use the ignition key located in the glove compartment below the gear lever. It’s marked with a sticker.

Finally, make sure Bluetooth is switched on and that the Enjoy App has the necessary permissions to start your rental.

Enjoy vehicles can only be driven within Italy, both inside and outside the coverage areas or Enjoy Points, without time limits, as long as you respect the Highway Code and comply with civil and criminal laws. Access to streets and lanes reserved for public transport, as well as pedestrian zones, is prohibited.

A. VEHICLE SHARING ENJOY

If you rent a Fiat 500 in a city where the VEHICLE SHARING ENJOY service is available, you can access some, but not all, Limited Traffic Zones (ZTLs) free of charge.

Below is a list of zones you can access:

MILAN
You can drive in ZTL zones known as “AREA C” and “AREA B”. Access is not allowed in zones that are open only at certain times to specific user groups (such as residents with permits) or to specific types of vehicles.

For more information, visit the dedicated page on the Municipality of Milan website:
http://www.comune.milano.it/wps/portal/ist/it/servizi/mobilita/ZTL_AUTORIZZAZIONI/ZTL

ROME
With Enjoy, you can drive and park, at no additional cost, in all ZTL zones except for the ZTL A1 Tridente, which includes Piazza del Popolo, Passeggiata di Ripetta and Via del Babuino.

For more information, visit the dedicated page on the Roma Mobilità website:
https://romamobilita.it/it/servizi/ztl

FLORENCE
You can drive freely in all Limited Traffic Zones.

For more information, visit the dedicated page on the Municipality of Florence website:
https://mobilita.comune.fi.it/mobilita_sostenibile/mobilita_sostenibile/car_sharing.html

TURIN
You can drive in the “ZTL Centrale” and “ZTL Romana” zones. Access is not allowed in the ZTL for public transport, ZTL Valentino or pedestrian ZTLs, which include the following areas:

• Via San Francesco D'Assisi
• Via Arsenale, Via XX Settembre
• Via Accademia Albertina
• Via Pietro Micca (towards P.zza Castello)
• Via Milano
• Via Rossini (towards Via Po)
• Piazza Statuto
• Via Valperga Caluso

For more information, visit the dedicated page on the Municipality of Turin website:
http://www.comune.torino.it/torinogiovani/vivere-a-torino/car-sharing-a-torino

BOLOGNA
You can drive freely in all the Limited Traffic Zones (ZTL) of the city.
This includes the "T Area" (Rizzoli – Indipendenza – Ugo Bassi), except during T Days (every weekend from Saturday at 8:00 AM to Sunday at 10:00 PM, and on public holidays from 8:00 AM to 10:00 PM); the University Zone; the Special ZTL San Francesco – Pratello (excluding the pedestrian area of Via del Pratello between Piazza Malpighi and Piazza S. Francesco); and the Special ZTL Moline – Capo di Lucca (excluding the Moline Urban Pedestrian Area).

Enjoy vehicles are also allowed to circulate during traffic restriction days.
For more information, please visit the dedicated page on the City of Bologna’s website:
https://www.comune.bologna.it/servizi-informazioni/car-sharing

Smoking inside Enjoy vehicles is strictly prohibited. If you violate this rule, you will be charged for the interior cleaning of the vehicle.Also, we’re sorry, but transporting animals is not allowed.


B. ENJOY POINT

If you rent a Fiat 500 from an Enjoy Point, you won’t be able to access any Limited Traffic Zones (ZTLs) free of charge.

If you rent a vehicle from an Enjoy Point Plus, you’ll be allowed to access the Limited Traffic Zones in your departure municipality free of charge. Use the map filters to find Enjoy Point Plus locations and check the specific ZTLs you can access.

Smoking is strictly forbidden inside Enjoy vehicles. If you break this rule, you’ll be charged for interior cleaning. Additionally, we’re sorry, but transporting animals is not permitted.

A. VEHICLE SHARING ENJOY

If you rent a Fiat 500 in a city where the VEHICLE SHARING ENJOY service is available.

To end your rental, you must park the vehicle within the Enjoy coverage area. After parking, press the “End rental” button in the App:

• in any blue-line parking space
• in any Enjoy – Car Sharing reserved parking space, visible on the website or in the App
• in resident-only parking spaces in Milan, Bologna and Florence (but not in other cities)

Do not walk away from the vehicle until you see the rental end receipt on the Enjoy App. If the process is not completed properly, the rental may continue and charges may keep accruing under your name.

For a temporary stop, you can park:

• In the cities of Rome, Florence, Turin, Bologna and Milan, in any permitted parking space within the coverage area and for free in blue-line paid parking spaces in the city where the rental began.
• Outside the coverage area in designated spaces allowed under the Highway Code and local regulations. Parking fees are not included in the rental price and must be paid by the driver according to the rules set by the municipality governing the area where you intend to park.
• In any Enjoy reserved parking spaces, visible on the website or in the App.
• In resident-only parking spaces in Milan, Bologna and Florence (but not in other cities).

Remember, you can NOT end your rental in the following cases:

• Outside the service coverage area
• In private or company car parks, or any location with restricted access or set opening hours (such as supermarket car parks). The only exception is designated Enjoy spaces that are clearly marked and shown in the App.
• In time-limited parking spaces (disc zones)
• In spaces with electric charging stations
• In areas with daily or hourly restrictions that will apply within the next 48 hours (for example, street cleaning or market days). So if a parking ban starts at 09:00 a.m. on Tuesday, you cannot end your rental there after 09:00 a.m. on the preceding Sunday. In spaces reserved for disabled parking, law enforcement, goods loading/unloading, taxis, NCC drivers, or diplomatic and institutional vehicles.

B. ENJOY POINT

If you rent a Fiat 500 from an Enjoy Point.

To end your rental, you must park the vehicle in the following locations:

• Enjoy Point Round Trip – in the same parking area where you started, within the area marked “Enjoy Riservato”. Press the red “End Rental” button at the bottom.
• Enjoy Point One Way – either in your original parking area or at another designated point shown in the app, within the area marked “Enjoy Riservato”. Press the red “End Rental” button at the bottom.

Do not leave the vehicle until you see the rental completion receipt in the Enjoy App, as the rental may not have ended properly, billing could continue and the vehicle remains your responsibility.

For temporary stops, you may park:

• In designated spaces as permitted under the Highway Code and local traffic regulations. Any parking costs are excluded from the rental fee and must be paid by the driver according to municipal requirements.
• If your rental began at an Enjoy Point Plus, you may park free of charge in blue-lined paid parking spaces within the municipality where you started your rental.

Please note: you CANNOT under any circumstances end your rental outside the designated return areas for Enjoy Points.

When you decide to end the rental, besides remembering to check that you are inside the coverage area, you must also check that you have left the vehicle in an area where the GPS signal and/or GSM signal can be detected. If not, the App will ask you to move the vehicle to an area with better reception.

Before leaving, check that the windows are closed, the key is left inside, the lights are off and the handbrake is engaged. Then tap “End rental” in the App.

You can refuel your Enjoy vehicle at any Enilive service station across Italy and instantly receive a 5€ voucher for future rentals.

If your fuel level is below 30%, use your smartphone to tap “Show nearest Enilive Station” and follow the directions to get there.

Once you arrive at the selected Enilive Station, stop the vehicle in front of one of the IPERSELF-enabled pumps. Switch off the engine, tap the yellow refuelling icon in the App and wait for the procedure to start. When the list of available pumps appears, select your pump and confirm by tapping “Start refuelling.” Then get out, remove the super petrol nozzle and fill the tank until the pump automatically stops.

Enjoy Fiat 500 vehicles must be refuelled using SUPER PETROL ONLY. Do not use diesel or Premium fuels. To complete the refuelling correctly and receive your voucher, do not remove the nozzle until all the fuel shown on the pump (in euros and litres) has been dispensed. Make sure the flow has stopped completely, pressing the nozzle lever several times if necessary.The system calculates the exact amount needed to fill your Enjoy and it will not dispense more than required.

After you’ve refuelled, just start the engine and carry on to your destination. The system will check that everything was done correctly and if so, a 5€ voucher will be credited to your profile for use on future rentals.

IMPORTANT: Every step of the refuelling process is monitored to ensure it’s done properly and to detect any misuse that goes against the service terms and conditions.

Remember, you can only refuel if you’ve made at least one 10€ transaction since signing up for Enjoy. Be sure to update the App to the latest version before you start.

Enjoy vehicles are equipped with a telematics device that monitors proper vehicle use and helps determine the dynamics of any incidents.

For your safety and that of others, always drive responsibly and in accordance with traffic laws.

Enjoy Parking are paid car parks reserved for Enjoy customers, with a fixed fee applied both at the start and end of a rental.

Parking is not allowed in these areas, you can only start or end your rental.

Parking fees will be charged directly at the end of your rental and displayed on your receipt.

In Milan, you can use paid parking at:

• Milan Linate Airport
  • 21 parking spaces reserved for the service.
  • Flat rate of 5.50€ for each start and end of rentals at this car park.
  • The car park is open-air, secure, and available 24/7. Enjoy spaces are located on the sixth floor of P2 parking.
• Milan Malpensa Airport
  • 10 parking spaces reserved for the service.
  • Flat rate of 19,99€ for both starting and ending rentals at this car park.
  • The car park is open-air and available 24/7. Parking spaces are located at P3 Express, opposite the entrance to Malpensa Express Terminal 1. Access the car park using the dedicated car-sharing ramp with an automatic barrier.

In Rome, you can use the paid parking at:

• Roma Termini Station
  • 15 parking spaces reserved for the service.
  • Flat rate of 4,99€ for both starting rentals at this car park.
  • The car park is located at Via Marsala 53 and is available 24/7. Automatic barriers recognise Enjoy vehicles through electronic number plate reading.
• Rome Fiumicino Airport – Leonardo da Vinci
  • 20 parking spaces reserved for the service.
  • Flat rate of 12,00€ for both starting and ending rentals at this car park.
  • The car park is located on the terrace of Parking B - Terminal 1 and is available 24/7. Automatic barriers recognise Enjoy vehicles through electronic number plate reading.
• Rome Ciampino Airport
  • 10 parking spaces reserved for the service.
  • Flat rate of 6,99€ for both starting and ending rentals at this car park.
  • The car park is located at Parking P5 and is available 24/7. Automatic barriers recognise Enjoy vehicles through electronic number plate reading.

In Rome you can use the free parking at:

• Campus Bio-Medico
  • 18 parking spaces reserved for the service.
  • The car park is located on Via Redgo Scodro and is available every day from 06:00 to 22:00.
• Policlinico Gemelli
  • 18 parking spaces reserved for the service.
  • The car park is accessible 24/7 from Via della Pineta Sacchetti, 217 and from Monday to Friday, from 6:00 to 20:00, also from Largo Francesco Vito.

In Turin you can use the paid parking at:

• Turin Caselle Airport
  • 16 parking spaces reserved for the service.
  • Flat rate of 7,99€ for both starting and ending rentals at this car park.
  • The parking is accessible following the Car Sharing – Arrivals signs and is secure and available 24/7. Automatic barriers recognise Enjoy vehicles through electronic number plate reading.

In Florence and Bologna, you can use the free municipal parking reserved for free-floating car-sharing services – Enjoy.

Please refer to the in-app map to view all addresses.

The amount will be charged to your profile immediately after the end of the rental if you choose the per-minute rate.

For prepaid daily or hourly rates, the service charge will be applied at the start of the rental. Any additional costs, such as for excess kilometres, parking or other services, will be charged at the end of the rental.

If you're using an Enjoy Subscription, the selected plan will be charged when you first subscribe. For monthly renewals, payment will be taken 2 days before the renewal date.

With the exception of rentals using the daily or hourly rates, a vehicle unlock fee applies. You can check this amount in the App. It will be added to the total rental cost at the end of your rental.

At the end of each rental, you’ll receive a summary email including the following information:

• Rental number
• Licence plate and model of the vehicle
• Start and end time and location of the rental
• Total duration (partial minutes are rounded up to the nearest full minute starting from the 31st second)
• Kilometres driven

Also:

• Breakdown of costs (Rental fees, Reservation, Extra charges etc.) with any applicable vouchers or subscriptions deducted.

You can always access your full rental history from your personal profile. Your monthly invoice, issued electronically and available in the personal area of the App, includes a detailed overview of charges and credits incurred during the month, specifying individual uses and any additional costs.

ADDITIONAL COSTS
In addition to the cost of your rental and any optional services (e.g. reservation), you may incur further charges and expenses resulting from the rental itself, such as:

• Administrative charges (e.g. for traffic offences or reactivation of the service following a suspension for an expired licence)
• Intervention by a support operator (e.g. extraordinary cleaning to excessively dirty vehicles, leaving lights on, or parking in a prohibited area)
• Claims handling (e.g. delayed or missing claim form, accidents for which you are at fault)
• Other (e.g. loss or damage of the ignition key, failure to report an accident, use of the vehicle abroad)

The full list of applicable cases is detailed in the "Penalties" annex of the General Terms and Conditions of Contract.

Accepted payment methods:
Credit card, prepaid card (only for customers with an Italian driving licence), a PayPal account in your name and any vouchers added during the registration process. Currently, the service only accepts MasterCard, American Express and Visa cards enabled for online payments.

The total value of vouchers in your wallet must be equal to or greater than 10€ in order to be used for Enjoy services. If it is less than 10€, you will need to add a new voucher or a valid payment method to continue renting.

Your card and PayPal details are stored by Nexi using top-level security technology, including anti-fraud and SecureCode systems (MasterCard SecureCode, American Express Safekey, Verified by Visa). These systems offer extra protection for your online purchases, helping prevent fraudulent use of your card and unwanted charges to your account.

You can update your stored payment details at any time by accessing Nexi through your Enjoy personal area.

WARNING: If you confirm the deletion or replacement of a card or PayPal account, the previous data will be removed from the Nexi database. To continue using the service, you will need to enter and verify a new credit or prepaid card accepted by Enjoy or link a valid PayPal account.

Are you a freelancer? Add your VAT number to your profile to receive invoices with the billing information you’ve provided.

Subscriptions allow you to rent an Enjoy by paying for rental minutes at a lower price than the standard per-minute rate.

You can choose between:

Drive Subscriptions

• Drive 100, which includes 100 minutes of rental per month and automatic monthly renewal.
• Drive 300, which includes 300 minutes of rental per month and automatic monthly renewal.
• Drive 500, which includes 500 minutes of rental per month and automatic monthly renewal.

Drive Pass Subscriptions

• Drive Pass 100, which includes 100 minutes of rental to be used by the expiration of the Pass, equal to 1 day from activation, without automatic renewal.
• Drive Pass 300, which includes 300 minutes of rental to be used by the expiration of the Pass, equal to 3 days from activation, without automatic renewal.
• Drive Pass 500, which includes 500 minutes of rental to be used by the expiration of the Pass, equal to 5 days from activation, without automatic renewal.

Daily Subscriptions

• Daily 60, which includes 60 minutes of rental per day and automatic monthly renewal.
• Daily 120, which includes 120 minutes of rental per day and automatic monthly renewal.
• Daily 180, which includes 180 minutes of rental per day and automatic monthly renewal.

Additionally, the minutes included in the subscription can be used to cover any extra minutes from rentals charged at hourly or daily rates, should you exceed the maximum time specified in your chosen prepaid rate. The subscriptions are also valid for rentals from Enjoy Points.

The benefits of subscriptions are:

Drive and Drive Pass Subscriptions:

• No unlocking fee with an active subscription and remaining minutes available, so you can rent without paying the extra fee of 1€.
• Maximum 24-hour rate for Cars at 39€, instead of 69€, except for Enjoy Points.
• Maximum 24-hour rate for Cargo at 49€, instead of 89€, except for Enjoy Points.

Daily Subscriptions:

• No unlocking fee with an active subscription, even if remaining minutes are used up, so you can rent without paying the extra 1€ rate.
• Maximum 24-hour rate for Cars at 39€, instead of 69€, except for Enjoy Points.
• Maximum 24-hour rate for Cargo at 49€, instead of 89€, except for Enjoy Points.
• Reduced rate for extra minutes at 0,15€/min.
• Reduced rate for Eextra km at 0,15€/km.
• Reduced rate for extended booking at 0,05€/min.
• 50% discount on all Enjoy Parking.

Each rental initiated under the Drive and Drive Pass subscription plans includes 50 km. The cost for each extra km beyond those provided in your subscription plan is 0.29€ per km unless your specific agreement stipulates different rates.

Each rental initiated under the Daily subscription plans includes 50 km. The cost for each extra km beyond those included is charged at 0,15€ per km.

Once the threshold of minutes included in the Drive and Drive Pass subscriptions has been exceeded, even mid-rental, you can continue to use the Enjoy car-sharing service at the standard rate of 0.29€/min plus a 1€ unlocking fee, or at a special rate if you have a specific agreement.

Once the threshold of minutes included in the Daily subscription has been exceeded, even mid-rental, you can continue to use the Enjoy car-sharing service at a special rate of 0,15€/min, with free vehicle unlocking. With Daily plans, your available minutes are reset the next day.

If you need more minutes, you can always upgrade to a higher plan starting from the next renewal of the Drive and Daily plans, or upon the expiration of the Drive Pass plans.

To purchase a subscription:

• 1. Click on the “Subscription” icon at the bottom of the Home Page in the App and continue to the next screen through the “Activate a subscription” button.
• 2. Choose the plan that best suits you and continue with the purchase.
• 3. Review the details, select your payment method and confirm.
• 4. Upon confirmation, your subscription will be immediately active.

You will receive an e-mail with all the details of your subscription purchase. You will also receive an additional e-mail with each automatic monthly renewal.

In the “Subscription” section of the App, you can always check your remaining minutes and view the expiration or renewal date of your subscription.

The Drive and Daily plans renew automatically on the same date each month unless you choose to cancel and unless there is no capacity on your payment method. You can cancel your subscription anytime, and the cancellation will take effect at the end of the ongoing monthly subscription. If the renewal date falls on a day not present in a particular month, such as the 31st, the renewal will occur on the last day of that month (e.g., subscribe on 31st August, renewals on 30th September, 31st October, 30th November, etc.).

Drive Pass plans have a fixed expiration date and do not renew automatically.

The minutes included in the subscription cannot be accumulated. Unused minutes will automatically expire after the subscription period ends.

You can modify your subscription by going to the “Subscription” section in the Enjoy App and clicking on “Modify or cancel subscription”. If you do this within 58 hours before the expiration of plans with automatic renewal, the change will be effective from the next available renewal. Otherwise, the changes will apply to the subsequent renewal. Once the change takes effect, your subscription will automatically renew with the new plan you have subscribed to.

Drive Pass plans cannot be modified as they do not include automatic renewal. After your current Drive Pass expires, you can always subscribe to a new Drive Pass or to a Drive or Daily plan.

You can cancel your subscription by going to the “Subscription” section in the Enjoy App and clicking on “Modify or cancel subscription”. For plans with automatic renewal, the cancellation will take effect at the end of the ongoing monthly subscription.

Drive Pass plans cannot be cancelled as they do not have automatic renewal. After your current Drive Pass expires, you can always subscribe to a Drive or Daily plan.

RIGHT OF WITHDRAWAL

Unless otherwise specified by specific incentive programs, including those related to sustainable mobility, or as otherwise provided by sector regulations, you can exercise the right of withdrawal within 14 days from the date of purchase of the subscription by writing to the address servizioclienti@enjoy.eni.com with the subject: “Subscription right of withdrawal”. Click here if you prefer to download the form directly from the Website.

Please note that if you make a rental paid using the subscription minutes during the withdrawal period (which lasts for 14 days from the date of validity of the subscription itself, or in any case by the expiration date of the subscription, if shorter), it will no longer be possible to exercise the right of withdrawal.

Vouchers correspond to a value in euros that Enjoy automatically credits to your account following certain actions you may take.
Your vouchers will be automatically applied towards your next rental and deducted from the total rental cost.
Example: Yesterday, you received a voucher worth 5€. Today, you book a 2-hour rental using the hourly rate, costing 16€. At the end of the rental, you’ll only be charged 11€ (16€ rental cost minus 5€ voucher).
Vouchers can also be used to complete your Enjoy registration without the need to add another payment method.

The total value of vouchers in your wallet must exceed the minimum threshold of 10€ in order to access the rental service. If your available voucher balance is below 10€, your profile will be deactivated until your balance reaches at least the minimum threshold or you add another valid payment method.

RIGHT OF WITHDRAWAL

Unless otherwise specifie by incentive programmes (such as sustainable mobility initiatives),or required by sector regulations, you may exercise your right of withdrawal within 14 days of purchase by writing to servizioclienti@enjoy.eni.com with the subject "'Gift Card right of withdrawal'". Click here if you prefer to download the form directly from the site.. Please note: if you choose to use the service immediately, this will be considered an explicit request to benefit fully or partially from the Gift Card during the withdrawal period.In such cases, if you later decide to exercise your right of withdrawal, only the unused Gift Card balance will be refunded to your payment method, minus any applicable discounts and promotions

Your PIN code is provided via the confirmation email and SMS you receive when you register.

It’s a personal code (always the same one, so make sure you remember it) that you’ll need in order to use the vehicle: to start the engine, you’ll be asked to enter it directly on your smartphone. If your phone supports it, you can use biometric recognition instead of entering the PIN manually. Please make sure you have the latest version of the App installed.

The PIN code is strictly personal and must not be shared with others. If you suspect that someone else may be using your PIN, please contact Enjoy Customer Service immediately to report the issue.

If you forget or lose your PIN code, go to your Enjoy profile in the App, under Personal Details, to request it again. You’ll immediately receive an SMS with your PIN.

Your user profile is created when you register and is essential to access Enjoy services. It includes your personal information, ID details, driving licence, email address and your preferences regarding service and marketing communications.

Some information can be updated at any time, while others cannot. Here is a detailed overview of the actions you can take in your personal profile.

CHANGING YOUR EMAIL ADDRESS

Your email address is essential for using Enjoy services: it’s your username to log into the App and the address to which we send all service communications, booking confirmations, rental invoices and important notifications, such as your driving licence expiry.

To update your email address, go to the "Personal Profile" section in the App, tap on "Email address" and select "Change email".

Enter your new email address and confirm the change. You’ll receive a confirmation email at your old address and an activation email at the new one.

CHANGING OR RECOVERING YOUR PASSWORD

To change your password, access the "Personal Details" section of your profile in the App, under "Security" and tap on "Change password".

Enter your current password and then the new password twice. Once you confirm, you’ll receive an email notification confirming the change.

If you’ve forgotten your password, tap "Log in" in the App and then select "Forgot your password?". Enter your email address to receive a temporary code, which you can use to access your profile and reset your password under "Security" in the "Personal Profile" section.

UPDATING AN ITALIAN DRIVING LICENCE DETAILS

You can update your Italian driving licence details at any time, for example, if it has expired, been lost or replaced. Go to the "Personal Details" section in the App, under "Driving licence details" and select "Update licence".

Enter the details of your new licence and confirm. You’ll receive a notification email once the update is complete.

UPDATING A FOREIGN DRIVING LICENCE DETAILS

You can only update your foreign driving licence details if your current licence has expired. Enjoy will notify you when it’s time to update your document and you’ll be able to upload a copy of the new licence directly in your profile.

CHANGING YOUR PAYMENT METHOD

Want to change your payment method for Enjoy?
You can do it anytime. Simply go to "Personal Profile" in the App, tap "Payment method", then select "Change card details".

Confirm your choice. Once you tap "Change card details", your existing payment method will be removed and you’ll be redirected to the secure Nexi site to enter a new payment method.

VIEWING YOUR PERSONALISED RATES

If you’re eligible for discounted rates through a special agreement with Enjoy, you can view them in the "Rates" section of your profile. Here you’ll find a table clearly outlining your rental and booking rates.

MARKETING COMMUNICATIONS

You can update your preferences for receiving marketing communications from Enjoy or its partners at any time.

In the App, go to "Personal Profile", then "Personal Details" and select or deselect the boxes for "I agree" or "I do not agree". Tap "Save changes" to confirm.

Please note: regardless of your marketing preferences, you will continue to receive all essential service-related communications from Enjoy via email or through the App.

If you wish to cancel your subscription to the service, you can do so at any time through:

• The dedicated function on the Enjoy App.
• by contacting Customer Care at 800 900 505 (Italian-speaking line) or +39 02 2332 2222 (English-speaking line)
• by emailing us at privacy@enilive.com
  
  Cancellation will take effect immediately, or in any case once any ongoing vehicle rental has been completed.
  
  Please note that if you continue to use Enjoy services during the notice period, any charges incurred will be billed accordingly.

First, call Enjoy Customer Service immediately. Describe the type of accident, the damage to the vehicle and provide the exact location.

Depending on the situation, you will receive all necessary instructions (for further details, please refer to the Regulations).

If you're asked to fill in a CID ("Accident Statement") form,you’ll find one in the vehicle’s glove compartment ("please remember to put it back once completed").

Enjoy Customer Service
The possible situations are as follows:

1) If an operator needs to come to the scene – currently not available for Enjoy Point rentals:

• Unless you require medical assistance, you must remain at the location until the operator arrives
• You must hand over any completed CID forms and any reports issued by the authorities (e.g. police, traffic wardens, or other relevant authorities) to the operator.

2. If no operator is needed on site:

• Please leave the completed CID form and any authority reports in the glove compartment of the vehicle.

Even if the vehicle is still operable, you must ask for authorisation from Enjoy Customer Service to continuing the rental.

If the vehicle is no longer usable, Enjoy Customer Service will end the rental on your behalf.

If the vehicle is located outside the Coverage Area or beyond an Enjoy Point (over 50 km away), the return or continuation of your journey (e.g. by train, plane, or overnight stay) will be covered by Enjoy within the limits set by the Regulations. In any case, Enjoy Customer Service will provide instructions first, followed by the operator if needed.

To contact the Customer Service: 0645212008 For assistance in English or if you’re using a foreign SIM card, call+39 0645226913 (charged at your provider’s standard rate for calls to Italian landlines).

All Enjoy Fiat 500 vehicles are covered by third-party liability insurance (R.C.A.) with a limit of 25,000,000€ (twenty-five million), with no excess payable by the Customer.

Enjoy also provides coverage against fire and theft, again with no excess charged to the Customer.

In the event of damage to the Enjoy vehicle during the rental, where the Customer is wholly or partly responsible for the incident, Enjoy will apply an excess charge of 500€ (five hundred) to cover the damage.

Please remember: you must contact Enjoy Customer Service immediately to avoid any potential penalties.

Customer Service is available 7 days a week, 24 hours a day:
800.900.505

For assistance in English or if you’re using a foreign SIM card, call:
+39 02 233.22.222 *

*Charged at your provider’s standard rate for calls to Italian landlines.