You can register for Enjoy directly via the app, in a fully digital process with no manual intervention. Registration is free of charge.

To sign up, you need:

• to be at least 18 years old;
• a valid driving licence held for at least one year — licences from all countries are accepted;
• a valid credit or debit card (prepaid cards are not accepted).

During registration, you will be asked for:

• tax code and mobile phone number (for users with an Italian tax code);
• a copy of your ID card or passport and driving licence (for users without an Italian tax code or with a foreign driving licence).

Once registration is completed and your documents have been successfully verified, you will receive a confirmation email with the contractual documentation attached.

If you already have an Enilive or Plenitude account, you can log in with the same credentials and complete your Enjoy registration directly in the app.

Payment method
To rent a vehicle, you must register at least one valid payment method: credit or debit card. Prepaid cards are not accepted.
Accepted card networks are Mastercard, Visa, and American Express enabled for online payments.
Your card details are securely stored by Nexi using advanced 3D Secure anti-fraud systems (Mastercard SecureCode, Amex Safekey, Verified by Visa).
If there is no valid payment method active on your profile, your account will be blocked and you will not be able to rent vehicles.

Personal PIN
During registration, you will be asked to choose a personal PIN. This code is unique and is required to start a rental via the app. You can change it at any time from your personal area.
The PIN is strictly personal and cannot be shared with third parties. If you suspect that someone else is using your PIN, contact Enjoy Customer Service immediately.
If you forget or lose your PIN, you can request recovery during login. You will immediately receive an email with your PIN.

Enjoy points are dedicated parking areas where you can find Enjoy vehicles and start or end your rental. They are located throughout Italy inside Enilive stations and, in some cities, also at the parking areas of major airports and train stations.
Check the map in the app or on the website to view all available Enjoy Points.

Enjoy Point at airports and train stations
In Milan, Rome, and Turin, Enjoy Points are also available at:
Milan Linate Airport — 21 reserved parking spaces. The parking area is uncovered, monitored, and available 24/7. Enjoy spaces are located on the 6th floor of the P2 parking structure.
Milan Malpensa Airport — 10 reserved spaces. The parking area is uncovered and available 24/7. Spaces are located in the P3 Express parking area, in front of the Malpensa Express Terminal 1 station entrance. Access is via the dedicated car-sharing ramp with automatic barrier.
Rome Termini Station — 15 reserved spaces. Located at Via Marsala 53 and available 24/7. Automatic barriers recognise Enjoy vehicles via license plate reading.
Rome Fiumicino Airport – Leonardo da Vinci — 20 reserved spaces. Located on the terrace of Parking B – Terminal 1 and available 24/7. Automatic barriers recognise Enjoy vehicles via license plate reading.
Rome Ciampino Airport — 10 reserved spaces. Located in Parking P5 and available 24/7. Automatic barriers recognise Enjoy vehicles via license plate reading.
Turin Caselle Airport — 16 reserved spaces. Access via “Car Sharing Parking – Arrivals side”. The area is monitored and available 24/7. Automatic barriers recognise Enjoy vehicles via license plate reading.

Refer to the in-app map for complete and updated addresses.

Renting from an Enjoy Point is simple: everything is handled through the app, from booking to vehicle return.

How to book
You can choose between two options in the app:
START NOW — Choose this option if you want to leave immediately. The app automatically selects the nearest Enjoy Point with available vehicles (you can still change it). Booking is free for the first 40 minutes.
START LATER — Choose this option to schedule your pick-up up to 24 hours in advance. Select date and time, and the app will automatically calculate the most suitable booking fee.
In both cases, the app will guide you through:

• starting and return Enjoy Point (if different);
• vehicle category;
• rental tariff (hourly or daily packages with included km);
• optional extra kilometres, available as add-on packages.

Rental tariffs
Rates are prepaid and charged at the start of the rental. Hourly and daily packages include a set number of kilometres.
If you need more time or kilometres, you can purchase additional packages directly in the app. Once the purchased duration is exceeded, the minimum rental tariff is automatically applied. Once the included kilometres are exceeded, the minimum extra-kilometre rate is applied.
For updated prices, select an Enjoy Point in the app.
If you pick up a vehicle from one Enjoy Point and return it to another, a drop-off fee may apply. The amount is always clearly shown before confirming the booking.

Maximum rental duration
The maximum rental duration is 30 consecutive days. The app only offers extension packages compatible with the remaining limit.
Exceeding the 30-day limit without returning the vehicle triggers an automatic default procedure: you have 300 minutes (5 hours) to return the vehicle to an Enjoy Point. After this period, the vehicle is remotely locked at its next stop and can no longer be restarted.

Booking extension
if you need more time to reach the vehicle, you can purchase a single extension directly from the app map — available only once per booking.
When the booking time expires (free or paid), it is automatically cancelled and the vehicle becomes available again. No additional time is granted automatically.
If you want to plan your trip in advance, you can request information and book a vehicle by filling out the form available in the “Contact an Enjoy Point” section on the Enjoy website. The Enjoy team will assist you.

Voucher
If you have voucher credits on your profile, you can use them to pay for rentals. Vouchers are automatically deducted at payment.
You can choose not to use vouchers for a specific rental (e.g. business use) and pay entirely with your registered payment method. This selection is made during booking in the app, or before each transaction. In case of automatic charges (e.g. overrun fees), available vouchers will be used.
To use vouchers, you must still have a valid payment method (credit or debit card) registered on your account.

Vehicle opening
Once you reach your reserved vehicle, you can unlock it via the Enjoy by pressing “Unlock vehicle” and entering your personal PIN (or using biometric authentication, if enabled). Bluetooth does not need to be active.
After unlocking, the vehicle automatically relocks after 1 minute. If you cannot get in on time, you can reopen it via the app using the “Reopen” command.

Starting and Ignition
The Fiat 500 Enjoy is a Mild Hybrid vehicle with manual transmission, approved for a maximum of 4 passengers.

Before starting the vehicle:

• make sure the app is updated to the latest version;
• enter your personal PIN in the app to start the rental;
• use the ignition key found in the glove compartment under the gear lever, marked with a sticker.

If the vehicle is damaged, very dirty, or the key is missing, report it via the app. If you consider the vehicle unsuitable for use, you can leave it and choose another one.

With Enjoy vehicles, you can drive anywhere in Italy, in compliance with the Highway Code and applicable civil and criminal regulations.

Please remember:

• access to bus lanes, restricted traffic lanes, and pedestrian areas is not allowed;
• vehicles rented from an Enjoy Point do not include free access to any Limited Traffic Zones (ZTL);
• vehicles rented from an Enjoy Point do not include free access to any Limited Traffic Zones (ZTL);
• transporting animals is only allowed if they are kept in carriers;
• the vehicle must not be driven by anyone other than the registered renter.

All vehicles are equipped with a telematics device that monitors correct usage and reconstructs the dynamics of any accidents.

Temporary parking
During the rental, you may park in spaces allowed by the Highway Code and local regulations. Any parking fees are not included in the rental price and must be paid by the driver.

How to end the rental
To end the rental, you must park the vehicle inside the designated Enjoy Point selected during booking, in the area marked “Enjoy Reserved”.
During the rental, you can change the return Enjoy Point in the app if available. A drop-off fee may apply and will be shown before confirmation.

Before pressing “End rental”, make sure that:

• you are inside the correct Enjoy Point;
• GPS/GSM signal is sufficient (the app will warn you if it is not);
• windows are closed;
• the key has been left in the glove compartment;
• lights are switched off;
• the handbrake is engaged.

Do not leave the vehicle until you see the rental receipt in the app — only this confirms that the rental has been correctly closed.
It is not possible to end the rental outside an authorised Enjoy Point.

You can refuel Enjoy vehicles at any authorised Enilive station across Italy, at any time during the rental and regardless of the fuel level. Fuel costs are covered by Enjoy.

How to refuel:

1. During the rental, tap “Refuel” in the app;
2. select an available Enilive station and reach it;
3. stop the vehicle at an IPERSELF pump;
4. turn off the engine;
5. select the pump in the app and tap “Start refuelling”;
6. exit the vehicle and refuel with unleaded petrol until automatic stop;
7. do not remove the nozzle before the flow has fully stopped;
8. once finished, restart the engine and continue your trip.

Enjoy Fiat 500 vehicles must be refuelled ONLY with unleaded petrol. Do not use diesel or premium fuels.

Important:

• all refuelling steps are monitored to ensure correct procedure;
• in case of an anomaly during refuelling, the app will notify you that the account will be suspended at the end of the ongoing rental. Account reactivation requires manual intervention by Enjoy Customer Service operators.

The rental fee is prepaid and charged at the start of the rental.

At the end of each rental, you will receive a summary email including:

• rental number;
• vehicle license plate and model;
• rental start and end location and time;
• total duration;
• kilometers driven;
• breakdown of costs incurred, net of any vouchers used.

The monthly summary invoice, in electronic format, is available in your personal area within the App.

Additional Costs
In addition to the rental cost and any optional services, you may incur extra charges related to:

• administrative notifications (e.g. traffic fines, account reactivation due to an expired driving licence);
• operator interventions (e.g. extra cleaning, vehicle left with lights on or parked in a prohibited area);
• accident management (e.g. late or missing submission of the accident report form, accidents where the customer is responsible);
• other cases (e.g. lost or damaged key, driving abroad, vehicle driven by someone other than the registered renter).

The full list is available in the “Penalties” appendix of the General Terms and Conditions.

Failed payment during the rental
If an automatic charge (for example due to exceeding time or purchased kilometres) fails during the rental, an insolvency procedure is activated:

• you will receive a push notification informing you of the issue;
• from that moment, you have 300 minutes (5 hours) to update or replace your payment method in the Enjoy and settle the outstanding amount;
• during this period, you can continue driving, including stops and restarts;
• if the vehicle is inside an Enjoy Point, you can end the rental normally; if it is outside an Enjoy Point, ending the rental is not allowed;
• after 300 minutes without payment regularisation, the vehicle is remotely blocked at the next stop and can no longer be restarted.

You can settle the outstanding amount via the app within 45 days from the insolvency event. After this period, payment can only be completed by contacting Customer Service.
It is your responsibility to ensure that, after the 300 minutes, the vehicle is safely parked inside an authorised Enjoy Point.

The user profile, created during registration, is essential to use the Enjoy service. It contains all your personal data, including identity information, driving licence details, your email address, and consents for receiving service and marketing communications.

Some information can be modified at any time, while other data cannot. Below is a detailed overview of the available operations in your personal profile.
Email change
The email address is essential for using the Enjoy service: it is your username for app access, and it is used to receive service communications, booking confirmations, rental invoices, and important alerts such as driving licence expiry.
To change your email address, go to your profile in the app under "Profile" → "Contacts" → "Email" and select "Edit".

Password change and recovery
To change your password, go to your profile in the app under "Login details" → "Password" and select "Change password". You will be asked to enter your current password and then enter the new password twice.
If you forget your password, tap "Log in" in the app and select "Forgot password?". You will be asked for your email address and will receive a temporary code to access your profile and reset your password.

Updating driving licence data
You can update your Italian driving licence details at any time from your profile in the app under "Personal data" → "Driving licence details" → "Update document".
Note: your driving licence must be valid for the entire rental period. If it expires during a rental, you will not be able to complete a new booking.

Changing payment method
You can change your payment method at any time in the app under "Profile" → "Payment method". Here you can add, edit, or remove payment methods and set a default one.
When adding or updating a payment method, you will be redirected to the secure Nexi page.
The payment method cannot be changed during an active rental.

Viewing discounted rates
If you are eligible for discounted rates through an Enjoy agreement, you can view them in your profile under "Agreements".

Marketing communications
From your user profile, you can manage your consent preferences for marketing communications at any time under "Profile" → "Settings". Regardless of your preferences, you will continue to receive service-related communications.

Account deletion
You can delete your account at any time:

• directly via the Enjoy app;
• or by contacting privacy@enilive.com.

Cancellation is effective immediately or, if applicable, after the completion of any ongoing rental.

In case of an accident or malfunction, immediately call the Enjoy Customer Service and describe the type of incident, the damage to the vehicle, and provide your exact location.

Depending on the situation, you will receive all necessary instructions (see the Regulations for more details).

If you are required to complete a CAI form (friendly accident report), you will find it in the vehicle’s glove compartment. The completed form, together with photos of the vehicle and any damage, must be sent within 48 hours by email to: servizioclienti@assistenzaenjoy.enilive.com.

Even if the vehicle is still drivable, you must always obtain authorisation from Enjoy Customer Service before continuing your trip. If the vehicle cannot be used, Customer Service will end the rental.

If the vehicle is immobilised more than 50 km from the pick-up Enjoy Point (or return point, if different) and the repair requires more than 24 hours, return travel or continuation of your journey (train, flight, and any overnight stay) will be covered by Enjoy within the limits set by the Regulations.

Fiat 500 Enjoy vehicles include third-party liability insurance (R.C.A.) with a coverage limit of €25,000,000, with no deductible for the customer.

Enjoy also covers fire and theft risks, with no deductible for the customer.

In case of damage to the vehicle where the customer is fully or partially responsible, Enjoy will apply a fixed deductible of €500 payable by the customer.

In case of an accident where the customer is not responsible and a correctly completed CAI form is submitted within the required time, a €50 voucher will be credited to the customer.

Enjoy Customer Service:

• Toll-free number (ITA / ENG): 800.900.505 (free from landlines and mobiles)
• Email: servizioclienti@assistenzaenjoy.enilive.com