Check that your payment card is accepted by the service and is registered on your card association's website: American Express (SafeKey), MasterCard (MasterCard SecureCode) and Visa (Verified by Visa). If the problem persists, contact your bank for more information.

Personal data entered when you registered to the Enjoy service cannot be edited by logging into your private area. Contact us through our official social media channels or via the Customer Service to resolve your problem.

If you want to change your current email address, simply log into your user profile on the website or from the app, go to the "Personal profile" section and under "Email address" click on "Change email".

You will be prompted to enter your new email address in the corresponding field and confirm the operation. You will receive an email confirmation at your old address and an activation email at your new address.

You can perform these and many other actions from your Enjoy personal profile. For more information, read the instructions.

Check the data coverage of your device. If the problem persists, close and reopen the app. If the app is still unresponsive and you have an active booking, please contact the Enjoy Customer Service to prevent being charged any booking fee linked to the technical glitch.

To be enabled for the service, credit and debit cards are accepted.

You can also use vouchers to pay for rentals. Your vouchers will automatically be applied to your next rental and deducted from its total cost.

Please note that to use vouchers, you must still register a valid payment method (credit card or debit card).

Currently, the service only accepts MasterCard, American Express, and Visa cards enabled for online payments. Prepaid cards are not accepted.

Your card details will be securely stored by Nexi using the best security technologies, including the 3D Secure anti-fraud protection systems developed by international networks — MasterCard SecureCode, American Express SafeKey, and Verified by Visa. These systems provide extra protection for your online purchases, helping prevent unauthorized use of your card and avoiding unwanted charges on your account.

You can update your stored payment details at any time by accessing the Nexi website through your personal Enjoy area.

Please note that if there is no valid payment method active on your profile, your account will be blocked and you will not be able to rent.

Contact us through our official social media channels or via the Customer Service and provide all the details that will allow us to check the correctness of your request and proceed with reimbursement.

For information on the rates and any extra costs for individual Enjoy services, please refer to the prices indicated in the App. Simply select your departure Enjoy Point from the map, pick your vehicle and you will immediately see all the available service rates.

The rental rate starts from the moment the rental is activated via the App.

Hourly and daily rates are prepaid, so payment must be made before the start of the rental.

Penalties are charged as a result of conduct that does not conform to the General Conditions for use of the Enjoy service. For example, leaving the vehicle in non-permitted areas and/or private car parks not reserved for Enjoy, smoking onboard or transporting animals.
For further details, see the complete Regulations.

You might be in an area with weak signal where the vehicle isn't accurately located. Please move the vehicle and try to end the rental again. If the problem persists, get in touch with Enjoy Customer Service.

You can refuel a vehicle showing a low fuel level at any enabled Enilive Station (easily identifiable via the dedicated icon), but only if you’ve made at least one 10€ transaction since registering with Enjoy. For every full tank, you’ll receive a voucher to use towards future rentals and the fuel cost is fully covered by Enjoy. For full details, please read the instructions.Please note: recharging electric Enjoy vehicles is not permitted.

Before starting your rental, make sure you’ve installed the latest version of the Enjoy App. Once you’ve started the rental in the app, enter your PIN code directly on your smartphone.If the vehicle is damaged, excessively dirty or missing the key, report it via the app or contact Enjoy Customer Service. If you think the vehicle isn’t fit for use, you can release it and choose another one.

Depending on the model you’ve rented, you may find different types of keys:

• Mechanical key (Fiat 500 – Toyota Yaris): use the key located in the glovebox below the gear selector. It’s marked with a sticker.
• Keyless ignition (Toyota Yaris):make sure the key is in the glovebox below the gear selector (marked with a sticker), then press the Start/Stop button.

Toyota Yaris is a Full Hybrid vehicle. They are ready to drive only when the “READY” icon appears on the dashboard (even if the engine is silent because it’s electric!)

For more details, visit the istructions section in the Enjoy App or at enjoy.eni.com.

No, to use the Enjoy service, you must provide a valid payment method (credit card or debit card). After registration and the addition of a valid payment method, you will be able to use vouchers by adding them in the designated section within the app.

Enter the code on the voucher to activate it, choose one of the available cars and start the rental right away. Enter the voucher(s) at your disposal in the App. Once the rental is finished, the amount will be automatically deducted from your wallet. If the balance of the vouchers is insufficient, you will be required to enter another payment method.

If the amount of petrol dispensed during refuelling does not match the amount displayed on the pump's screen, the voucher will not be accepted.

For all your Enjoy rentals you will have free reservation minutes and additional paid minutes, Learn more in App.

You can book your Enjoy even for several consecutive hours. All hourly booking rates are prepaid. Discover more in the App.

Yes, you can reserve a vehicle from an Enjoy Point using the app, up to 24 hours in advance, with prepaid booking rates. If you'd like to plan your trip further ahead, simply fill out the form available on the Enjoy website in the “Contact an Enjoy Point” section. The Enjoy team will support you in organising your rental from the Enjoy Point.

Absolutely. When you book a vehicle, your Enjoy car is reserved for you, and you can unlock it at any time within the booking period. Please keep in mind that unused booking minutes cannot be carried over or refunded.

At the end of the booking, if you didn't manage to reach the vehicle in time, you will have an additional 120 minutes to unlock it at a cost of 5 cents per minute. If you are unable to unlock the vehicle within the additional minutes following the hourly booking, our systems will cancel your booking. You can immediately make a new booking or rental for another car. You will, however, be able to start the rental on the same car by going to the vehicle, pressing the "Rent" button in the App and entering the license plate and vehicle code. If, on the other hand, you would like to book the same car again, you will only be able to do so after 120 minutes.

If you cancel, you will be refunded for the prepaid rental rate only. Please note that the prepaid booking fee is non-refundable.

Enjoy Points are dedicated parking areas where you can find Enjoy vehicles and start or end your rental. They’re located across Italy in Enilive Stations, and at airports and train stations car parks. You can check all available Enjoy Points in the dedicated section of the website or App.

On the homepage of the app, you can see a list of all the Enjoy Points currently in operation. To access more details about a specific Enjoy Point and the available rental vehicles, simply select the blue icon.

You can drive anywhere within Italy without any time limitations.

Currently, there is no special access to ZTL areas. Please refer to the Instructions section for updates.

Yes. Outside of the Enjoy Point, any parking costs (e.g. blue zone parking, paid car parks, etc.) are the responsibility of the customer.

Once your Enjoy Point booking is confirmed and until you start the Enjoy Point rental by clicking the "START RENTAL" button, you are free to navigate within the app, but you won't be able to make additional rental.

Currently, the Car Delivery service is not available for pickups or drop-offs at Enjoy Points.

You can only end the rental at the starting Enjoy Point, within the designated area clearly marked with Enjoy signage. Please remember to occupy only one parking space.

Yes. You can explore all available booking rates directly in the App by selecting your departure Enjoy Point and vehicle. You can reserve a vehicle at an Enjoy Point for up to 24 hours in advance.

If you'd like to plan your trip further ahead, fill in the form on the Enjoy website under the “Contact an Enjoy Point” section. The Enjoy team will help you organise your rental at the selected Enjoy Point.