You can sign up to Enjoy with either an Italian or a foreign driving license: you just need to be aged over 18.
Registration to the service is available for individuals only (no companies).
You must be over 18 years old and you must have held a recognized driving license for at least one year.
You can register here or via our app and follow the online procedure.
For customers with an Italian driving license:
Registration is free and entirely online, so you don't need to send or receive any papers.
When registering for the service, keep the following documents to hand: identity document, tax code, Italian B driving license and a payment card (credit or debit) in your name.
For customers with a foreign driving license:
At present, the vehicle sharing service accepts licenses issued by the following countries:
Austria, Belgium, France, Germany, Italy, Netherlands, Portugal, United Kingdom, Russia, Spain, Switzerland and USA
Membership is entirely online, although you need to send a copy of your identity card or passport, driving license and international driving permit (if requested). When registering, keep to hand a credit card in your name.
There is a sign-up fee of €10 to cover the administration process. You will also be awarded a €5 welcome voucher that can be used within 30 days after the award date.
After registration and once your documents have been verified, the Enjoy team will send you an email confirming that you're signed up. In an attachment to the email, you'll find your contract and your unique, non-transferable PIN number, which you'll need to use our vehicles..
Registration to the service is available for individuals only (no companies).
You must be over 18 years old and you must have held a recognized driving license for at least one year.
You can register here or via our app and follow the online procedure.
For customers with an Italian driving license:
Registration is free and entirely online, so you don't need to send or receive any papers.
When registering for the service, keep the following documents to hand: identity document, tax code, Italian B driving license and a payment card (credit or debit) in your name.
For customers with a foreign driving license:
At present, the vehicle sharing service accepts licenses issued by the following countries:
Austria, Belgium, France, Germany, Italy, Netherlands, Portugal, United Kingdom, Russia, Spain, Switzerland and USA
Membership is entirely online, although you need to send a copy of your identity card or passport, driving license and international driving permit (if requested). When registering, keep to hand a credit card in your name.
There is a sign-up fee of €10 to cover the administration process. You will also be awarded a €5 welcome voucher that can be used within 30 days after the award date.
After registration and once your documents have been verified, the Enjoy team will send you an email confirming that you're signed up. In an attachment to the email, you'll find your contract and your unique, non-transferable PIN number, which you'll need to use our vehicles..
Find your nearest vehicle by checking the map on the website and app, or rent the first one you come across on the street. Remember that booking is free for the first 15 minutes, then the 0.10 €/min rate kicks in.
You can find vehicles anywhere inside the service coverage area, because there are no fixed pick-up and drop-off points. You can book one vehicle at a time whenever you want, keep it as long as you want and pay only for how much you use it.
Find a vehicle
With the Enjoy app you can locate all available vehicles near to you, or anywhere else you want to look, and book with ease using the "Book this vehicle" option. To check for available vehicles in your vicinity, you can also use the "Coverage area" section of the website.
On the street
if you spot a free vehicle, you can use it straight away without booking.
Check the car's usage status by means of the indicator lights on the windshield:
Red – in use
Flashing red – out of service
Yellow – booked
Green – available
Remember that booking is free for the first 15 minutes, even if you cancel during that time.But the next 75 minutes are charged at a rate of 0.10 €/minute. The countdown on the app will change from green to red to inform you that the free booking period has ended and the paid booking period has started.
For customers with a foreign driving license we will make a pre-charge of €10, which will be credited to your balance at the end of the rental.
If you realize you don't need the vehicle any more or you're not going to reach it within 90 minutes, cancel your booking to free the vehicle up for other users.
Attention: if you accumulate too many no-shows, the Enjoy team reserves the right to suspend your account.
After booking a confirmation pane will appear, and a booking summary will be left in your personal account area. You will also receive an email with all the details.
You can find vehicles anywhere inside the service coverage area, because there are no fixed pick-up and drop-off points. You can book one vehicle at a time whenever you want, keep it as long as you want and pay only for how much you use it.
Find a vehicle
With the Enjoy app you can locate all available vehicles near to you, or anywhere else you want to look, and book with ease using the "Book this vehicle" option. To check for available vehicles in your vicinity, you can also use the "Coverage area" section of the website.
On the street
if you spot a free vehicle, you can use it straight away without booking.
Check the car's usage status by means of the indicator lights on the windshield:
Red – in use
Flashing red – out of service
Yellow – booked
Green – available
Remember that booking is free for the first 15 minutes, even if you cancel during that time.But the next 75 minutes are charged at a rate of 0.10 €/minute. The countdown on the app will change from green to red to inform you that the free booking period has ended and the paid booking period has started.
For customers with a foreign driving license we will make a pre-charge of €10, which will be credited to your balance at the end of the rental.
If you realize you don't need the vehicle any more or you're not going to reach it within 90 minutes, cancel your booking to free the vehicle up for other users.
Attention: if you accumulate too many no-shows, the Enjoy team reserves the right to suspend your account.
After booking a confirmation pane will appear, and a booking summary will be left in your personal account area. You will also receive an email with all the details.
For booked vehicles
Once you've reached the vehicle that you booked, you can unlock it by pressing the "open vehicle" button on the app.
For vehicles found on the street
Enter the vehicle code and license plate number on the app, then press the "open vehicle" button.
After being unlocked, the vehicle will automatically lock again after 1 minute.
You can unlock it again within 5 minutes after the first attempt in either of the following ways:
To receive support in English or if you are using a foreign SIM card, call +39 02 233-22-222 at the cost of a landline call as charged by your provider.
Once you've reached the vehicle that you booked, you can unlock it by pressing the "open vehicle" button on the app.
For vehicles found on the street
Enter the vehicle code and license plate number on the app, then press the "open vehicle" button.
After being unlocked, the vehicle will automatically lock again after 1 minute.
You can unlock it again within 5 minutes after the first attempt in either of the following ways:
- via the app using the "reopen" command.
- via the Enjoy Customer Service by calling the Enjoy Customer Service at any time on 800-900-505 and indicating the license plate number and the vehicle code, which is visible from outside the vehicle.
To receive support in English or if you are using a foreign SIM card, call +39 02 233-22-222 at the cost of a landline call as charged by your provider.
Once the vehicle is unlocked, enter your PIN number on the onboard computer, which you'll find on the car dashboard, where present and active. Or, in vehicles equipped with new technology, enter the PIN directly on your smartphone. Before starting the rental, make sure you've downloaded the latest version of the app.
You will then be asked a few quick questions about the state of the vehicle.
You can start the vehicle using the ignition key, which you will find in the storage tray under the gear lever, which is marked with a sticker.
If you find the vehicle to be damaged or very dirty, or if the keys are missing, report it via the onboard computer, if present and active, or with the new app (only for vehicles equipped with new technology). Alternatively, call the Enjoy Customer Service.
But if you think the vehicle is not fit for use, you can leave it and choose another one.
You will then be asked a few quick questions about the state of the vehicle.
You can start the vehicle using the ignition key, which you will find in the storage tray under the gear lever, which is marked with a sticker.
If you find the vehicle to be damaged or very dirty, or if the keys are missing, report it via the onboard computer, if present and active, or with the new app (only for vehicles equipped with new technology). Alternatively, call the Enjoy Customer Service.
But if you think the vehicle is not fit for use, you can leave it and choose another one.
Travel freely inside the service coverage area and even outside it for as long as you want, but do not leave Italy. Give a ride to friends, but not four-legged ones. And above all, do not smoke.
With Enjoy vehicles you can only travel in Italy, inside and outside of the service coverage area, without time limits, driving with all due care and attention, in accordance with the Italian highway code, civil code and criminal code.
But remember: you must park the vehicle inside the service coverage area at the end of rental. If you leave a vehicle outside the service coverage area, it remains your responsibility and we'll keep charging you for it until you bring it back in.
You can carry passengers:
you can carry up to 3 people in a Fiat 500 or up to 4 people in a Fiat 500L.
The service is currently available:
With Enjoy vehicles you can enter certain Limited Traffic Zones (ZTLs) in your city:
Milan
You can enter the "AREA C" ZTL .
You cannot travel in ZTLs with access allowed at specified times only for specific categories of users (e.g. residents with permit) and specific types of transport.
For more information, see the respective page on the Municipality of Milan website (in Italian) http://www.comune.milano.it/wps/portal/ist/it/servizi/mobilita/Regole_permessi
Rome
With Enjoy you can travel and park at no extra cost in all ZTL areas, except for ZTL A1 Tridente, between Piazza del Popolo, Passeggiata di Ripetta and Via del Babuino.
Florence
You can travel in all ZTLs at no extra charge.
Turin
You can only travel in the Central and Romana ZTLs, whereas you can't enter and travel in public transport ZTLs, the Valentino ZTL, pedestrian ZTLs or any other lanes reserved for public transport.
Catania
Puoi circolare liberamente in tutte le zone a traffico limitato della città.
Smoking on board Enjoy vehicles is strictly prohibited. If you break this rule, you'll be charged for interior cleaning. In addition, please note that transporting animals is not permitted.
With Enjoy vehicles you can only travel in Italy, inside and outside of the service coverage area, without time limits, driving with all due care and attention, in accordance with the Italian highway code, civil code and criminal code.
But remember: you must park the vehicle inside the service coverage area at the end of rental. If you leave a vehicle outside the service coverage area, it remains your responsibility and we'll keep charging you for it until you bring it back in.
You can carry passengers:
you can carry up to 3 people in a Fiat 500 or up to 4 people in a Fiat 500L.
The service is currently available:
- in the municipality of Milan and in the municipalities of San Donato, Cesano Boscone, Buccinasco, Settimo Milanese, Sesto San Giovanni and Rozzano
- in the municipality of Rome
- in the municipality of Florence
- in the municipality of Turin
- in the municipality of Catania
With Enjoy vehicles you can enter certain Limited Traffic Zones (ZTLs) in your city:
Milan
You can enter the "AREA C" ZTL .
You cannot travel in ZTLs with access allowed at specified times only for specific categories of users (e.g. residents with permit) and specific types of transport.
For more information, see the respective page on the Municipality of Milan website (in Italian) http://www.comune.milano.it/wps/portal/ist/it/servizi/mobilita/Regole_permessi
Rome
With Enjoy you can travel and park at no extra cost in all ZTL areas, except for ZTL A1 Tridente, between Piazza del Popolo, Passeggiata di Ripetta and Via del Babuino.
Florence
You can travel in all ZTLs at no extra charge.
Turin
You can only travel in the Central and Romana ZTLs, whereas you can't enter and travel in public transport ZTLs, the Valentino ZTL, pedestrian ZTLs or any other lanes reserved for public transport.
Catania
Puoi circolare liberamente in tutte le zone a traffico limitato della città.
Smoking on board Enjoy vehicles is strictly prohibited. If you break this rule, you'll be charged for interior cleaning. In addition, please note that transporting animals is not permitted.
To end the rental, park the vehicle inside the service coverage area and in a blue-line parking space or other permitted place, then press the "end rental" button.
You can park temporarily or at the end of a rental in the following places:
Remember, you CANNOT under any circumstances end the rental:
When you decide to end the rental, besides remembering to check that you are inside the coverage area, you must also check that you have left the car in an area where the GPS signal and/or GSM signal can be detected. If not, the app or onboard computer (where present) will instruct you to move the car to an area with better reception.
Before getting out of the car, check that you have closed the windows, turned off the lights and engaged the handbrake. Then press "end rental" on the onboard computer, if present and active, or on the app for cars equipped with new technology.
You can park temporarily or at the end of a rental in the following places:
- in any permitted parking space inside the coverage area and for free in paid spaces marked by blue lines;
- in all reserved Enjoy parking areas, which you can view on the website, app, or onboard computer (if present);
- in resident-only parking spaces in Milan and Florence (but not in other cities).
Remember, you CANNOT under any circumstances end the rental:
- outside the service coverage area;
- in private parking areas, company parking areas and any car parks with regulated access and opening/closing times (such as supermarket car parks);
- time-restricted parking areas (clock disc);
- in general, on parking areas with daily or hourly restrictions, if the restriction is due to start within the next 48 hours (e.g. street cleaning, local markets). So if a ban starts somewhere on Tuesday at 09:00, you can't park there after 09:00 on the preceding Sunday in parking spaces reserved for disabled drivers, law enforcement agencies, loading/unloading goods, taxis, institutions or foreign diplomats.
When you decide to end the rental, besides remembering to check that you are inside the coverage area, you must also check that you have left the car in an area where the GPS signal and/or GSM signal can be detected. If not, the app or onboard computer (where present) will instruct you to move the car to an area with better reception.
Before getting out of the car, check that you have closed the windows, turned off the lights and engaged the handbrake. Then press "end rental" on the onboard computer, if present and active, or on the app for cars equipped with new technology.
In all cities where the service is available, you can refuel Enjoy Fiat 500s and instantly receive a voucher for your rentals.
At the time of booking, search the map for Enjoy Fiat 500s with a fuel level below 30%, which you can easily identify thanks to the special icon. As soon as you get in the car, tap "Show the nearest Eni Station" on your smartphone app and follow the directions to the filling station.
Once you arrive on the forecourt, stop the car in front of one of the fuel dispensers marked with the Enjoy sign. Turn off the engine, tap the yellow refueling icon and wait for the procedure to start.
When the app displays the list of available dispensers, select the one that you want to use and then confirm by tapping the "Start refueling" button. Then simply get out of the vehicle, pick up the "Super" petrol nozzle from the selected dispenser and fill up the tank until the petrol stops coming out of the dispenser.
Enjoy cars must be refueled WITH SUPER PETROL ONLY. Do not add diesel or Premium fuels. To refuel correctly and obtain a voucher, do not pull the nozzle out of the tank until the fuel flow is cut off: the system calculates the number of liters needed to fill up your Enjoy car and will stop dispensing when this amount is reached.
Once you have finished refueling, start the engine and continue your journey. It's that simple! Meanwhile, the system will verify whether you completed the procedure correctly and if so, your account will be instantly credited with a €5 voucher to use for your rentals.
You can refuel an Enjoy car even if the fuel level drops below 30% during the rental. In this case, you can fill up the tank to get your €5 voucher.
Important: every step of the refueling process is monitored to ensure correct operation, and to detect any improper behavior that does not comply with the regulations and conditions of the service.
Please remember that you can refuel cars only if you have spent at least €10 on rentals since you registered with Enjoy.
Make sure that you have updated your app to the latest version.
Watch the video to discover the correct refueling procedure in detail.![]()
At the time of booking, search the map for Enjoy Fiat 500s with a fuel level below 30%, which you can easily identify thanks to the special icon. As soon as you get in the car, tap "Show the nearest Eni Station" on your smartphone app and follow the directions to the filling station.
Once you arrive on the forecourt, stop the car in front of one of the fuel dispensers marked with the Enjoy sign. Turn off the engine, tap the yellow refueling icon and wait for the procedure to start.
When the app displays the list of available dispensers, select the one that you want to use and then confirm by tapping the "Start refueling" button. Then simply get out of the vehicle, pick up the "Super" petrol nozzle from the selected dispenser and fill up the tank until the petrol stops coming out of the dispenser.
Enjoy cars must be refueled WITH SUPER PETROL ONLY. Do not add diesel or Premium fuels. To refuel correctly and obtain a voucher, do not pull the nozzle out of the tank until the fuel flow is cut off: the system calculates the number of liters needed to fill up your Enjoy car and will stop dispensing when this amount is reached.
Once you have finished refueling, start the engine and continue your journey. It's that simple! Meanwhile, the system will verify whether you completed the procedure correctly and if so, your account will be instantly credited with a €5 voucher to use for your rentals.
You can refuel an Enjoy car even if the fuel level drops below 30% during the rental. In this case, you can fill up the tank to get your €5 voucher.
Important: every step of the refueling process is monitored to ensure correct operation, and to detect any improper behavior that does not comply with the regulations and conditions of the service.
Please remember that you can refuel cars only if you have spent at least €10 on rentals since you registered with Enjoy.
Make sure that you have updated your app to the latest version.
Watch the video to discover the correct refueling procedure in detail.
Enjoy Fiat 500 cars are equipped with a new data transmission device that helps to verify the proper use of the vehicle and establish liability in the event of accidents.
For your safety and the safety of others, remember to always drive responsibly.
For your safety and the safety of others, remember to always drive responsibly.
You can use the following paid parking areas in Milan:
You can't park temporarily in the paid parking spaces, you can only start or end your rental there, on payment of a fixed charge of €4.50. You'll be charged this amount at the end of the rental and it'll show up on your receipt.
The paid parking area at Milan Linate is outdoor, staffed and open 24 hours a day. The Enjoy spaces are located on the second floor of the parking area reserved for hire cars.
You can use the following paid parking areas in Rome:
You are not allowed to park in either of these carparks: you can only either start or finish your hire period… free of charge in the Villa Borghese carpark, by paying €4 in Termini Station and by paying €9,50 at the Fiumicino Airport. The amount will be charged directly at the end of your hire and will be visible on your receipt.
The car park at Villa Borghese is a manned, barrier-controlled, covered car park that can be used 24 hours a day. The Enjoy reserved spaces are on Level -1.
The Termini parking area is video-monitored and accessible 24 hours a day. It also has an on-site attendant from 06:00 to 13:00 and from 17:00 to 01:00. The barriers operate from 06:00 to 01:00.
To enter and/or exit the Termini parking area, press the button with the phone symbol and tell the operator the car's ID code, which is posted on the windscreen.
Between 01:00 and 06:00 at night, the entrance barriers are lowered and the exit barriers are raised, so if you want to end your Enjoy rental inside the parking area after 01:01 you will have to take a ticket at the entrance.
Enjoy customers starting their rental between the hours of 01:01 and 05:59, who find the previous driver's ticket in their car and the parking area exit barriers raised, will be able to exit the parking area without paying for the ticket.
The parking area at Leonardo Da Vinci airport in Rome Fiumicino is accessible 24 hours a day, seven days a week, by means of an electronic license plate recognition system. There are 20 bays dedicated to Enjoy vehicles, which are located on the terrace of the B parking lot in front of Terminal 1. See the map.
You can use the following paid parking areas in Catania:
You can't park temporarily in the paid parking spaces, you can only start or end your rental there, on payment of a fixed charge of €4.50. You'll be charged this amount at the end of the rental and it'll show up on your receipt.
The parking area at Fontanarossa Airport in Catania is accessible every day from 06:00 to 24:00. There are 10 bays dedicated to Enjoy vehicles, which are located in the P2 parking. Entry and exit will be managed by Enjoy operatives.
- Milan Linate, with 14 spaces reserved for the service.
You can't park temporarily in the paid parking spaces, you can only start or end your rental there, on payment of a fixed charge of €4.50. You'll be charged this amount at the end of the rental and it'll show up on your receipt.
The paid parking area at Milan Linate is outdoor, staffed and open 24 hours a day. The Enjoy spaces are located on the second floor of the parking area reserved for hire cars.
You can use the following paid parking areas in Rome:
- Termini, with 10 reserved car spaces.car spaces;
- Villa Borghese, with 10 reserved car spaces;
- Rome Fiumicino, with 20 reserved car spaces.
You are not allowed to park in either of these carparks: you can only either start or finish your hire period… free of charge in the Villa Borghese carpark, by paying €4 in Termini Station and by paying €9,50 at the Fiumicino Airport. The amount will be charged directly at the end of your hire and will be visible on your receipt.
The car park at Villa Borghese is a manned, barrier-controlled, covered car park that can be used 24 hours a day. The Enjoy reserved spaces are on Level -1.
The Termini parking area is video-monitored and accessible 24 hours a day. It also has an on-site attendant from 06:00 to 13:00 and from 17:00 to 01:00. The barriers operate from 06:00 to 01:00.
To enter and/or exit the Termini parking area, press the button with the phone symbol and tell the operator the car's ID code, which is posted on the windscreen.
Between 01:00 and 06:00 at night, the entrance barriers are lowered and the exit barriers are raised, so if you want to end your Enjoy rental inside the parking area after 01:01 you will have to take a ticket at the entrance.
Enjoy customers starting their rental between the hours of 01:01 and 05:59, who find the previous driver's ticket in their car and the parking area exit barriers raised, will be able to exit the parking area without paying for the ticket.
The parking area at Leonardo Da Vinci airport in Rome Fiumicino is accessible 24 hours a day, seven days a week, by means of an electronic license plate recognition system. There are 20 bays dedicated to Enjoy vehicles, which are located on the terrace of the B parking lot in front of Terminal 1. See the map.
You can use the following paid parking areas in Catania:
- Fontanarossa Airport, with 10 spaces reserved for the service.
You can't park temporarily in the paid parking spaces, you can only start or end your rental there, on payment of a fixed charge of €4.50. You'll be charged this amount at the end of the rental and it'll show up on your receipt.
The parking area at Fontanarossa Airport in Catania is accessible every day from 06:00 to 24:00. There are 10 bays dedicated to Enjoy vehicles, which are located in the P2 parking. Entry and exit will be managed by Enjoy operatives.
The amount will be immediately charged to your account at the end of the rental.
At the end of each rental, you'll get a summary email containing the following data: rental number, vehicle license plate number, time and place of start and end of rental, total duration (partially used minutes are rounded up to 60 seconds as of the 31st second), total kilometers, and an itemized breakdown of the rental, documenting the number of rental minutes, mileage in kilometers, plus the amount charged on a per-kilometer basis if you exceeded 50 km, all offset by any vouchers you may have.
But you'll still get itemized breakdowns of your rentals in your personal account area.
You can download a monthly itemized bill from your personal account area on the website. This shows all amounts charged and credited to your account over the course of the month, with details of each rental and any additional costs.
Are you self-employed? Enter your VAT number in your profile and all your bills will be made out accordingly.
Additional costs:
Payments will be charged to the credit card or prepaid card
(only for customers with an Italian driving license) you entered when you signed up. The card has to be in your name. Currently the service only accepts MasterCard, American Express and Visa credit cards valid for online payment.
Your card data will be securely stored by CartaSi using the best available security technology, including 3D Secure from MasterCard (MasterCard SecureCode), American Express (SafeKey) and Visa (Verified by Visa). This gives you extra protection for your online purchases by preventing unauthorized use of your card online.
You can edit your stored data at any time by logging into the CartaSì website via your Enjoy personal account area.
TAKE CARE! If you change your payment card details, the card will be removed from the CartaSì database. If you want to carry on using the service, you'll have to repeat the credit card or prepaid card entry and verification procedure.
At the end of each rental, you'll get a summary email containing the following data: rental number, vehicle license plate number, time and place of start and end of rental, total duration (partially used minutes are rounded up to 60 seconds as of the 31st second), total kilometers, and an itemized breakdown of the rental, documenting the number of rental minutes, mileage in kilometers, plus the amount charged on a per-kilometer basis if you exceeded 50 km, all offset by any vouchers you may have.
But you'll still get itemized breakdowns of your rentals in your personal account area.
You can download a monthly itemized bill from your personal account area on the website. This shows all amounts charged and credited to your account over the course of the month, with details of each rental and any additional costs.
Are you self-employed? Enter your VAT number in your profile and all your bills will be made out accordingly.
Additional costs:
- administrative sanctions (e.g. due to traffic violations or for reactivating your account if it gets suspended because your driving license expires);
- service call-out (e.g. non-routine cleaning if you leave the vehicle too dirty; or if you leave it with the lights on, or if you leave it parked in a no-parking area);
- other (e.g. loss or damage of the ignition key, failure to report an accident, riding abroad);
- a full list of penalty scenarios appears in the "Penalties" annex to the General Conditions of Contract.
Payments will be charged to the credit card or prepaid card
(only for customers with an Italian driving license) you entered when you signed up. The card has to be in your name. Currently the service only accepts MasterCard, American Express and Visa credit cards valid for online payment.
Your card data will be securely stored by CartaSi using the best available security technology, including 3D Secure from MasterCard (MasterCard SecureCode), American Express (SafeKey) and Visa (Verified by Visa). This gives you extra protection for your online purchases by preventing unauthorized use of your card online.
You can edit your stored data at any time by logging into the CartaSì website via your Enjoy personal account area.
TAKE CARE! If you change your payment card details, the card will be removed from the CartaSì database. If you want to carry on using the service, you'll have to repeat the credit card or prepaid card entry and verification procedure.
Vouchers have a monetary value in euros and are awarded to you automatically by Enjoy when you do certain things.
Your vouchers are automatically offset against the total cost of your next rental. For example: supposing you got a 5 euro voucher yesterday, and today you rent a vehicle for one hour. At the end of the rental you'll be billed for just 10 euros (rental cost of 15 euros, minus voucher value of 5 euros).
Your vouchers are automatically offset against the total cost of your next rental. For example: supposing you got a 5 euro voucher yesterday, and today you rent a vehicle for one hour. At the end of the rental you'll be billed for just 10 euros (rental cost of 15 euros, minus voucher value of 5 euros).
We'll send your PIN by email and text message when we confirm that you're signed up.
It's your Personal Identification Number. It never changes, so don't forget it. You can't use Enjoy without it: in order to start the engine, you'll need to enter it into the onboard computer , where present and active, or directly on your smartphone in vehicles equipped with new technology. Make sure you've downloaded the latest version of the app.
Your PIN is strictly personal and non-transferable. If you think someone else might be using your PIN, contact the Enjoy Customer Service immediately and let them know.
If you forget or lose your PIN number, go to the personal data section of your Enjoy profile to ask for it to be resent to you. You'll immediately receive an SMS containing the PIN.
It's your Personal Identification Number. It never changes, so don't forget it. You can't use Enjoy without it: in order to start the engine, you'll need to enter it into the onboard computer , where present and active, or directly on your smartphone in vehicles equipped with new technology. Make sure you've downloaded the latest version of the app.
Your PIN is strictly personal and non-transferable. If you think someone else might be using your PIN, contact the Enjoy Customer Service immediately and let them know.
If you forget or lose your PIN number, go to the personal data section of your Enjoy profile to ask for it to be resent to you. You'll immediately receive an SMS containing the PIN.
The user profile that was created during registration is essential for using the Enjoy service. It contains all your personal details, ID data, driving license, email address, and consent settings for the receipt of service and marketing communications.
Some information can be changed at any time, whereas other information cannot be changed. Below are details about all the actions you can perform in your personal profile area.
Changing email address
Your email address is essential for using Enjoy services: it is your username for logging into the website and app, as well as the address to which we send all service communications, vehicle booking confirmations, rental invoices and important notices such as driving license expiration alerts.
If you want to change your current email address, simply log into your user profile on the website or from the app, go to the "Personal details" section and under "E-mail address" click on "Change e-mail".
You will be prompted to enter your new email address in the corresponding field and confirm the operation. You will receive an email confirmation at your old address and an activation email at your new address.
Changing and recovering passwords
If you want to change your password, log into your personal profile on the website or from the app, go to the "Personal Details" section and under "Security" click on "Change Password".
You will be asked to enter your current password and enter the new password twice. Once you click on "Confirm the change" you will receive an email notification that the operation was successful.
If you have forgotten your password, click "Login" from the website or from the app, and then "Forgot your password?". We will ask for your email address to send you a temporary code so that you can log into your profile and reset your password in the "Personal profile" section under "Security".
Updating your Italian driving license details
You can edit the details of the italian driving license you registered with at any time. For example, if the license has expired or is lost and you have a new one, you can log into your personal profile from the website or from the app, go to the "Personal Details" section and under "Driving license details" click on "Edit license".
This will open a form where you will be prompted to enter the details of your new license. After entering the details, click on "Confirm the change". You will receive a notification at your email address.
Updating foreign driving license details
You can only edit the details of a foreign driving license if it has expired. In such case, Enjoy will notify you that the details need updating, and you will then be able to upload a scan of the new driving license to your personal profile.
Changing payment method
Want to change your preferred payment method for the Enjoy service?
You can do so easily and at any time: simply log into the website or app, go to the "Personal Profile" section, select "Payment method" and click "Change card details".
A window will open where you will be asked to reconfirm that you want to change the payment method. If you click on "Edit card data", the previous card details will be immediately erased and you will be redirected to the secure CartaSì site, where you can enter a new payment method.
Displaying personalized rates
If you are entitled to discounted rates due to a partner agreement with the Enjoy service, you can view them in your personal profile under "Rates". You will find a table that displays at a glance the car rental and booking rates that are reserved for you.
Marketing communications
From your user profile you can change, at any time, your consent settings for receiving marketing communications sent by Enjoy or any of our service partners.
Simply log in from the website or from the app, go to the "Personal details" area of the "Personal profile" section and check the boxes "I agree" or "I disagree". Finally, click on "Save the changes".
Please note that even if you opt to receive no marketing communications, all information regarding the Enjoy service will continue to be sent to your email address.
Some information can be changed at any time, whereas other information cannot be changed. Below are details about all the actions you can perform in your personal profile area.
Changing email address
Your email address is essential for using Enjoy services: it is your username for logging into the website and app, as well as the address to which we send all service communications, vehicle booking confirmations, rental invoices and important notices such as driving license expiration alerts.
If you want to change your current email address, simply log into your user profile on the website or from the app, go to the "Personal details" section and under "E-mail address" click on "Change e-mail".
You will be prompted to enter your new email address in the corresponding field and confirm the operation. You will receive an email confirmation at your old address and an activation email at your new address.
Changing and recovering passwords
If you want to change your password, log into your personal profile on the website or from the app, go to the "Personal Details" section and under "Security" click on "Change Password".
You will be asked to enter your current password and enter the new password twice. Once you click on "Confirm the change" you will receive an email notification that the operation was successful.
If you have forgotten your password, click "Login" from the website or from the app, and then "Forgot your password?". We will ask for your email address to send you a temporary code so that you can log into your profile and reset your password in the "Personal profile" section under "Security".
Updating your Italian driving license details
You can edit the details of the italian driving license you registered with at any time. For example, if the license has expired or is lost and you have a new one, you can log into your personal profile from the website or from the app, go to the "Personal Details" section and under "Driving license details" click on "Edit license".
This will open a form where you will be prompted to enter the details of your new license. After entering the details, click on "Confirm the change". You will receive a notification at your email address.
Updating foreign driving license details
You can only edit the details of a foreign driving license if it has expired. In such case, Enjoy will notify you that the details need updating, and you will then be able to upload a scan of the new driving license to your personal profile.
Changing payment method
Want to change your preferred payment method for the Enjoy service?
You can do so easily and at any time: simply log into the website or app, go to the "Personal Profile" section, select "Payment method" and click "Change card details".
A window will open where you will be asked to reconfirm that you want to change the payment method. If you click on "Edit card data", the previous card details will be immediately erased and you will be redirected to the secure CartaSì site, where you can enter a new payment method.
Displaying personalized rates
If you are entitled to discounted rates due to a partner agreement with the Enjoy service, you can view them in your personal profile under "Rates". You will find a table that displays at a glance the car rental and booking rates that are reserved for you.
Marketing communications
From your user profile you can change, at any time, your consent settings for receiving marketing communications sent by Enjoy or any of our service partners.
Simply log in from the website or from the app, go to the "Personal details" area of the "Personal profile" section and check the boxes "I agree" or "I disagree". Finally, click on "Save the changes".
Please note that even if you opt to receive no marketing communications, all information regarding the Enjoy service will continue to be sent to your email address.
If you want to unsubscribe, send the Enjoy team 30 days' notice to the address below, by registered letter with proof of delivery. If you carry on using the service during the notice period, you'll obviously be charged in the normal way.
Address:
Car Sharing Enjoy
c/o Eni S.p.A. div. R&M
via Laurentina, 449 – 00142 Rome
Or send a pec to: enjoy@pec.eni.com
Address:
Car Sharing Enjoy
c/o Eni S.p.A. div. R&M
via Laurentina, 449 – 00142 Rome
Or send a pec to: enjoy@pec.eni.com
First of all, call the Customer Service, describe the type of accident, and the nature of the damage to the car, and give your exact location.
You'll be given all the necessary instructions according to what has happened (for details see the Regulations).
If you're asked to fill in an accident statement form ("CID"), you'll find one in the glove compartment of the car (remember to leave it in the same place).
Enjoy Customer Service
The possible situations are as follows:
1) If a service operative has to be called out:
2) If there's no need to call out a service operative:
Even if the car still works, you need to get authorization to continue from the Enjoy Customer Service.
If the car is no longer usable, the Enjoy Customer Service will end the rental.
If the car is more than 50 km outside the service coverage area, Enjoy will pay for you to complete your journey (train, flight and overnight stay if applicable) within the limits specified in the Regulations. Either way, first the Enjoy Customer Service and then the service operative will give you all the instructions you need.
To call the Customer Service: 800-900-505
To receive support in English or if you are using a foreign SIM card, please call +39 02 233-22-222 at the cost of a landline call as charged by your provider.
You'll be given all the necessary instructions according to what has happened (for details see the Regulations).
If you're asked to fill in an accident statement form ("CID"), you'll find one in the glove compartment of the car (remember to leave it in the same place).
Enjoy Customer Service
The possible situations are as follows:
1) If a service operative has to be called out:
- unless you require medical treatment, stay where you are until the service operative arrives. give the service operative any CID forms filled in at the time of the accident and any statements made to the authorities at the scene (municipal police, national police, etc.).
2) If there's no need to call out a service operative:
- remember to leave the CID forms and any other statements in the car's glove compartment.
Even if the car still works, you need to get authorization to continue from the Enjoy Customer Service.
If the car is no longer usable, the Enjoy Customer Service will end the rental.
If the car is more than 50 km outside the service coverage area, Enjoy will pay for you to complete your journey (train, flight and overnight stay if applicable) within the limits specified in the Regulations. Either way, first the Enjoy Customer Service and then the service operative will give you all the instructions you need.
To call the Customer Service: 800-900-505
To receive support in English or if you are using a foreign SIM card, please call +39 02 233-22-222 at the cost of a landline call as charged by your provider.
Our cars are provided with Third Party Liability Insurance with a maximum coverage of 25,000,000 (twenty five million) Euros with no Client excess due.
The Contract Holder also provides coverage against fire and theft with no Client excess due.
The Contract Holder also provides PAI (Personal Accident Insurance) with a maximum coverage of 155,000 (one hundred fifty-five thousand) Euros and Medical Expenses Reimbursement with a maximum coverage of 10,000 Euros.
Don't forget to contact Customer Service, otherwise you might be liable to penalties.
Customer Service, available 24 hours a day, 7 days a week:
800.900.505
To receive support in English or if you are using a foreign SIM card, please contact the following number:
+39 02 233.22.222*
*At the cost of a landline call as charged by your provider.
The Contract Holder also provides coverage against fire and theft with no Client excess due.
The Contract Holder also provides PAI (Personal Accident Insurance) with a maximum coverage of 155,000 (one hundred fifty-five thousand) Euros and Medical Expenses Reimbursement with a maximum coverage of 10,000 Euros.
Don't forget to contact Customer Service, otherwise you might be liable to penalties.
Customer Service, available 24 hours a day, 7 days a week:
800.900.505
To receive support in English or if you are using a foreign SIM card, please contact the following number:
+39 02 233.22.222*
*At the cost of a landline call as charged by your provider.
If the vehicle is parked in an authorized parking space inside the service coverage area:
- call the Enjoy Customer Service, report the problem and tell them the exact address at which the vehicle is parked. You don't need to wait for the service operative to arrive.
- call the Enjoy Customer Service, report the problem, tell them the exact address at which the vehicle is parked and wait for an Enjoy service operative to arrive;
- if your vehicle breaks down more than 50 km from the service coverage area and it's going to take more than 24 hours to fix, Enjoy will pay for you to complete your journey (train, flight and overnight stay if applicable) within the limits specified in the Regulations.
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