Check that your payment card is accepted by the service and is registered on your card association's website: American Express (SafeKey), MasterCard (MasterCard SecureCode) and Visa (Verified by Visa). If the problem persists, contact your bank for more information.

Personal data entered when you registered to the Enjoy service cannot be edited by logging into your private area. Contact us through our official social media channels or via the Customer Service to resolve your problem.

If you want to change your current email address, simply log into your user profile on the website or from the app, go to the "Personal profile" section and under "Email address" click on "Change email".

You will be prompted to enter your new email address in the corresponding field and confirm the operation. You will receive an email confirmation at your old address and an activation email at your new address.

You can perform these and many other actions from your Enjoy personal profile. For more information, read the instructions.

Check the data coverage of your device. If the problem persists, close and reopen the app. If the app is still unresponsive and you have an active booking, please contact the Enjoy Customer Service to prevent being charged any booking fee linked to the technical glitch.

Credit cards, prepaid cards (only for customers with Italian driving license), a PayPal account in your name and the vouchers you entered during registration. Currently the service only accepts MasterCard, American Express and Visa credit cards valid for online payment. Your card data and your PayPal account details will be securely stored by Nexi using the best available security technology, including 3D Secure from MasterCard (MasterCard SecureCode), American Express (SafeKey) and Visa (Verified by Visa).

Contact us through our official social media channels or via the Customer Service and provide all the details that will allow us to check the validity of your request and proceed with reimbursement.

To discover all the rates for Enjoy services, please visit the 'Rates and Services' section on the website or in the App.

XEV Yoyo per minute rate: the rate is €0.29 per minute, with a maximum daily rate of €69 for 24 hours of consecutive rental. In both cases, after exceeding the maximum limit of 50 km, the rate charged will be €0.29 per additional km.
XEV Yoyo daily rates: daily rates require payment of the full amount at the time of booking, and include 50 km per day of rental, up to a maximum of 750 km for 15 days. The cost of rental starts at €49 for 1 day, €90 for 2 days, and is as low as €40 per day for periods of 3 to 15 days.

To discover all the rates for Enjoy Parking, please visit the 'Enjoy Parking' section on the website or look for the relevant information on the Enjoy map in the App.

The rental rate starts from the moment the rental is activated using the App.

A pre-authorization is required at the time of booking, and the actual charge will be made at the start of the rental. You can start your rental from 1 hour before up to 2 hours after the requested time. The pricing and the 24h time period will start from when you start the rental.

Penalties are charged as a result of conduct that does not conform to the General Conditions for use of the Enjoy service. For example, leaving the vehicle in non-permitted areas and/or private car parks not reserved for Enjoy, smoking onboard or transporting animals.
For further details, see the complete Regulations.

You might be in an area with weak signal where the vehicle isn't accurately located. Please move the vehicle and try to end the rental again. If the problem persists, get in touch with Enjoy Customer Service.

In all Enilive Station authorized, you can only refuel Enjoy vehicles with a low fuel level (you can easily identify thanks to the special icon) and only if you have spent at least 10€ on a transaction since you registered with Enjoy. Every time you fill up the tank, you will receive a €5 voucher to use for your rentals and Enjoy will pay the whole cost of the fuel. For more information, read the instructions.

No, self-service charging is not available yet. We suggest you conclude the rental when the vehicle’s charge level reaches 30%. At 20% charge level, engine power will be sharply reduced, progressively cutting speed to save energy.

The XEV YOYO has a dedicated coverage area that’s different to the Fiat 500 and Doblò vehicles. You can find it highlighted in green on the map. Make sure you check the applicable coverage area for your vehicle to start and finish the rental correctly.

The coverage area of Enjoy Fiat Doblò is the same as the Fiat 500s in the cities of Rome, Milan and Turin. Be sure to check the applicable coverage area for your vehicle to start and end the rental correctly. If you rent an Enjoy Fiat Doblò from an Enjoy Point, you will have to bring it back to the same Enjoy Point from which you started in order to properly end the rental.

To complete your registration and enable the rental service, you can also enter any available voucher(s) as a payment method, without entering another payment method, provided that the total amount of the vouchers in your personal wallet is higher than the minimum threshold of 10 euros. For each new rental with Enjoy, you must always have one or more vouchers with a minimum value of 10 euros available, unless you enter another valid payment method.

To use the Enjoy service you must insert one or more vouchers until you reach a total of at least 10 euros in order to use the rental service and pay only by voucher without inserting another valid payment method. If the total amount of the vouchers falls below the minimum threshold, your profile will be temporarily blocked and you will not be able to make a new rental. To restore your Enjoy profile you will need to upload vouchers in order to reach the minimum amount of 10 euros once again or enter another valid payment method.

Enter the code on the voucher to activate it, choose one of the available cars and start the rental right away. Enter the voucher(s) at your disposal in the App. Once the rental is finished, the amount will be automatically deducted from your wallet. If the balance of the vouchers is insufficient, you will be required to enter another payment method.

If the amount of petrol dispensed during refuelling does not match the amount displayed on the pump's screen, the voucher will not be accepted.

Enjoy Drive subscriptions offer monthly plans with automatic renewal, allowing you to use the Enjoy car-sharing service at a reduced per-minute rate compared to the standard per-minute rate. Additionally, the minutes included in your subscription can be used to cover any extra minutes from rentals charged at hourly or daily rates, should you exceed the maximum time specified in your chosen prepaid rate. The subscriptions are also valid for rentals from Enjoy Points.

Enjoy Drive Pass subscriptions offer fixed-term plans without automatic renewal, allowing you to use the Enjoy car-sharing service by paying for your rental minutes at a lower price compared to the standard per-minute rate. Additionally, the minutes included in the subscription can be used to cover any extra minutes from rentals charged at hourly or daily rates, should you exceed the maximum time specified in your chosen prepaid rate. The subscriptions are also valid for rentals from Enjoy Points.

Enjoy Daily subscriptions offer a package of minutes that resets every day, which must be used by the end of each day. These plans are valid for a month and renew automatically. With Enjoy Daily subscriptions, you can use the Enjoy car-sharing service at a reduced per-minute rate compared to the standard rate. Additionally, the minutes included in your subscription can be used to cover any extra minutes from rentals charged at hourly or daily rates, should you exceed the maximum time specified in your chosen prepaid rate. The subscriptions are also valid for rentals from Enjoy Points.

Drive Subscriptions:

• Drive 100, which includes 100 minutes of rental per month and automatic monthly renewal.
• Drive 300, which includes 300 minutes of rental per month and automatic monthly renewal.
• Drive 500, which includes 500 minutes of rental per month and automatic monthly renewal.

Drive Pass Subscriptions:

• Drive Pass 100, which includes 100 minutes of rental to be used by the expiration of the Pass, equal to 1 day from activation, without automatic renewal.
• Drive Pass 300, which includes 300 minutes of rental to be used by the expiration of the Pass, equal to 3 days from activation, without automatic renewal.
• Drive Pass 500, which includes 500 minutes of rental to be used by the expiration of the Pass, equal to 5 days from activation, without automatic renewal.

Daily Subscriptions:

• Daily 60, which includes 60 minutes of rental per day and automatic monthly renewal.
• Daily 120, which includes 120 minutes of rental per day and automatic monthly renewal.
• Daily 180, which includes 180 minutes of rental per day and automatic monthly renewal.

With subscriptions, you can drive all the vehicles in the Enjoy fleet.

Each rental initiated under the Drive and Drive Pass subscription plans includes 50 km plus the minutes in your plan. The cost for each extra minute beyond those provided in your subscription plan is 0.29€ per minute, and each extra km beyond those included is charged at 0.29€ per km, unless your specific agreement stipulates different rates.
Each rental initiated under the Daily subscription plans includes 50 km plus the minutes in your plan. The cost for each extra minute beyond those provided in your subscription plan is 0,15€ per minute, and for each extra km beyond those included is charged at 0,15€ per km.

Drive and Drive Pass Subscriptions:

• No unlocking fee with an active subscription and remaining minutes available. Rent without the extra fee of 1€.
• Maximum 24-hour rate for Cars at 39€, instead of 69€, except for Enjoy Points.
• Maximum 24-hour rate for Cargo at 49€, instead of 89€, except for Enjoy Points.

Daily Subscriptions:

• No unlocking fee with an active subscription, even if remaining minutes are used up. Rent without the extra 1€ rate.
• Maximum 24-hour rate for Cars at 39€, except for Enjoy Points.
• Maximum 24-hour rate for Cargo at 49€, except for Enjoy Points.
• Reduced rate for extra minutes at 0,15€/min.
• Reduced rate for extra km at 0,15€/km.
• Reduced rate for extended booking at 0,05€/min.
• 50% discount on all Enjoy Parking.

Yes, your subscription becomes active on the day you purchase it. For plans with automatic renewal, it will renew on the same day of the following month. Your profile must be enabled in order to use the subscription.

You can view your remaining minutes and the expiry or renewal date of your subscription in the “Subscription” section of the Enjoy App.

The Drive and Daily plans renew automatically on the same date each month unless you choose to cancel and unless there is no capacity on your payment method. You can cancel your subscription anytime, and the cancellation will take effect at the end of the ongoing monthly subscription. If the renewal date falls on a day not present in a particular month, such as the 31st, the renewal will occur on the last day of that month (e.g., subscribe on 31st August, renewals on 30th September, 31st October, 30th November, etc.).
Drive Pass plans have a fixed expiration date and do not renew automatically.

The monthly renewal charge for Drive and Daily plans is processed 58 hours before the renewal date (for instance, if you subscribed on 6th February, the renewal begins on 6th March, and payment is due on 3rd March at 14:00, provided your payment method is valid). The subscription will be charged directly to one of the payment methods registered in the App, with preference given to the default option, without you having to do anything. Please ensure that your chosen payment method has sufficient funds to avoid potential cancellation of your subscription.

No, early renewal of the subscription is not possible. Once the threshold of minutes included in the Drive subscription has been exceeded, even mid-rental, you can continue to use the Enjoy car-sharing service at the standard rate of 0.29€/min plus a 1€ unlocking fee, or at a special rate if you have a specific agreement. Once the threshold of minutes included in the Daily subscription has been exceeded, even mid-rental, you can continue to use the Enjoy car-sharing service at a special rate of 0,15X€/min, with free vehicle unlocking. With Daily plans, your available minutes are reset the next day. If you need more minutes, you can always upgrade to a higher plan starting from the next renewal.

No, you need to wait until your current Drive Pass expires before purchasing a new one. After that, you can buy a new Drive Pass. Once the threshold of minutes included in the Drive Pass has been exceeded, even mid-rental, you can continue to use the Enjoy car-sharing service at the standard rate of 0.29€/min plus a 1€ unlocking fee, or at a special rate if you have a specific agreement.

No, you can’t accumulate minutes. Unused minutes will automatically expire after the subscription period ends.

You can cancel your subscription by going to the “Subscription” section in the Enjoy App and clicking on “Modify or cancel subscription”. For plans with automatic renewal, the cancellation will take effect at the end of the ongoing monthly subscription.
Drive Pass plans cannot be cancelled as they do not have automatic renewal. After your current Drive Pass expires, you can always subscribe to a Drive or Daily plan.

You can modify your subscription by going to the “Subscription” section in the Enjoy App and clicking on “Modify or cancel subscription”. If you do this within 58 hours before the expiration of plans with automatic renewal, the change will be effective from the next available renewal. Otherwise, the changes will apply to the subsequent renewal. Once the change takes effect, your subscription will automatically renew with the new plan you have subscribed to.
Drive Pass plans cannot be modified as they do not include automatic renewal. After your current Drive Pass expires, you can always subscribe to a new Drive Pass or to a Drive or Daily plan.

No, to pay for subscriptions, you must have a credit card, debit card, prepaid card, or your PayPal account loaded in the App and pay with one of these methods.

Yes, you can use them to pay for hourly or daily rate rentals, additional km, extra minutes beyond your subscription, Enjoy Parking and for paid vehicle bookings.

For all your Enjoy rentals, you will have 20 minutes of free reservation time, followed by 70 minutes at a cost of €0.19 per minute, up to a maximum of 90 minutes. For all your rentals from Enjoy Points, you will have 40 minutes of free reservation time, followed by 50 minutes at a cost of €0.19 per minute, up to a maximum of 90 minutes.

You can also book your Enjoy for 1, 2, 3 or 4 consecutive hours at a cost of €2 per hour. All Hourly Booking rates are prepaid.

Starting at 9 p.m. you can book your Enjoy until 8 a.m. of the next morning at a prepaid fixed rate of €7.

You can book your vehicle at an Enjoy Point up to a maximum of 24 hours before pickup using the prepaid booking rates. Discover the various booking rates dedicated to Enjoy Points in the Enjoy Point Rates section on the app and website.

Absolutely. When you book a vehicle, your Enjoy car is reserved for you, and you can unlock it at any time within the booking period. Please keep in mind that unused booking minutes cannot be carried over or refunded.

At the end of the booking, if you didn't manage to reach the vehicle in time, you will have an additional 30 minutes (120 minutes in the case of Enjoy Point rentals) to unlock it at a cost of 5 cents per minute. If you are unable to unlock the vehicle within the additional minutes following the hourly booking, our systems will cancel your booking. You can immediately make a new booking or rental for another car. You will, however, be able to start the rental on the same car by going to the vehicle, pressing the "Rent" button in the App and entering the license plate and vehicle code. If, on the other hand, you would like to book the same car again, you will only be able to do so after 120 minutes.

If you cancel, you will be refunded for the prepaid rental rate only. Please note that the prepaid booking fee is non-refundable.

You can book a car directly through the App from 20 days up to 24 hours before departure. The Enjoy Car Delivery service is available for all regularly registered Enjoy users.

The Enjoy Car Delivery service is only available for Enjoy Fiat 500 vehicles.

Booking incurs an additional cost of €10 compared to the standard daily rental fee. The booking fee does not change based on the number of rental days (even for multi-day rentals, the booking fee is always 10€). Remember that the daily fee always includes 150 km per day to drive, fuel, and insurance.

The maximum number of bookings scheduled for that day has been reached.

You can request car delivery in all cities where Enjoy service is available, within the coverage area, but only in areas where Enjoy vehicles are allowed to access and park (some restricted traffic zones are excluded). Additionally, it's not possible to request car delivery inside an Enjoy Point.

Your Enjoy will be delivered to you within a maximum radius of 500m from the address selected at the time of booking.

Cancellation is free up to 24h before the start of the booking. If you cancel your booking less than 24h before the scheduled departure time, you will be charged a penalty of 30€, regardless of the number of days of rental requested. To modify a booking with Enjoy Car Delivery service, you will need to cancel it and proceed with a new one.

You will be charged a penalty of 30€, regardless of the number of days of rental requested, even in case of a 15-day rental.

You will receive confirmation by email with all the details of your booking. One hour before the chosen time of delivery of the car, you will receive a communication with details about the vehicle position and the number plate.

Yes, but please note that once a rental is in progress, you won't be able to cancel or initiate other pending reservations. Additionally, if you have an active Enjoy Point rental within 60 minutes before the time you selected when booking the Enjoy Car Delivery service, the Car Delivery booking will expire, and the relevant penalty will be applied.

No, it is only possible to have one Enjoy Car Delivery booking at a time. If you need a car before the scheduled date, you will need to cancel the previous booking (free up to 24 hours before departure) and start a new one.

It is not possible to book and/or use an Enjoy car within 60 minutes prior to the time you selected when booking the Enjoy Car Delivery service.

From 1h before to 2h after the time selected at the time of booking.

You can return it in the service coverage area of the city where you started the rental.

An Enjoy Point is a specially designated parking area where you can find, start, and end rentals of Enjoy vehicles. These points are strategically located across Italy, including Eni Live Stations, Eni Parking, Enjoy Parking, airport and railway station car parks, as well as private and public parking spaces. For a complete list of Enjoy Points, please refer to the dedicated section on our website and app.

On the homepage of the app, click on "Enjoy Point" at the top and you’ll see a list of all the Enjoy Points currently in operation. To access more details about a specific Enjoy Point and the available rental vehicles, simply select the blue icon.

You can drive anywhere within Italy without any time limitations. Just remember that both the beginning and end of the rental should take place at the same Enjoy Point where you initially picked up the vehicle.

Currently, cars rented at the Enjoy Points do not have any special authorizations to access the ZTLS areas. Unless, you rent a Enjoy Fiat Doblò in one of the Enjoy Points situated in Bologna. Ineed, in that case you can access all the ZTL areas listed for vehicles reted in car-sharing. Please refer to the instruction section for updates.

Yes, outside the Enjoy Point area, all the expenses related to parking (such as blue zone parking or paid parking). Despite the Enjoy Fiat Doblò rented at the Enjoy Point in Bologna, where you can park at no cost in the dedicated area available in the municipal areas.

Once your Enjoy Point booking is confirmed, you are free to navigate within the app and make additional rentals (excluding those within Enjoy Points) until you start the Enjoy Point rental by clicking the "START RENTAL" button. It's important to note that during rentals, you won't be able to cancel or modify your active Enjoy Point booking. To prevent automatic cancellation of your Enjoy Point booking, we recommend completing any ongoing rental within the specified timeframe. Additionally, remember that you can only book one vehicle from an Enjoy Point at a time.

No, currently, the subscription minutes cannot be used for Enjoy Point rentals.

Currently, the Car Delivery service is not available for pickups or drop-offs at Enjoy Points.

You can only end the rental at the starting Enjoy Point, within the designated area clearly marked with Enjoy signage. Please remember to occupy only one parking space.

Yes, you can explore all the available booking rates dedicated to Enjoy Points in the Enjoy Point Rates section on the app and website. You can book the availability of a vehicle within an Enjoy Point for a maximum of 24 hours.

For the entire duration of your Enjoy Fiat Doblò rentals from an Enjoy Point only, you can park your personal vehicle inside the dedicated area within the Enjoy Point. The areas are neither video monitored nor guarded. Remember that you can only park one vehicle per active Cargo rental.

Unfortunately no, inside Enjoy Points you can only end your rental with an Enjoy car rented in that same Area. (Please note: Enjoy Standar service cars cannot park or end their rental within an Enjoy Point.) This allows us to guarantee a parking stall for cars that are rented within each Enjoy Point.