The user profile that was created during registration is essential for using the Enjoy service. It contains all your personal details, ID data, driving license, email address, and consent settings for the receipt of service and marketing communications.
Some information can be changed at any time, whereas other information cannot be changed. Below are details about all the actions you can perform in your personal profile area.
Changing email address
Your email address is essential for using Enjoy services: it is your username for logging into the website and app, as well as the address to which we send all service communications, vehicle booking confirmations, rental invoices and important notices such as driving license expiration alerts.
If you want to change your current email address, simply log into your user profile on the website or from the app, go to the "Personal details" section and under "E-mail address" click on "Change e-mail".
You will be prompted to enter your new email address in the corresponding field and confirm the operation. You will receive an email confirmation at your old address and an activation email at your new address.
Changing and recovering passwords
If you want to change your password, log into your personal profile on the website or from the app, go to the "Personal Details" section and under "Security" click on "Change Password".
You will be asked to enter your current password and enter the new password twice. Once you click on "Confirm the change" you will receive an email notification that the operation was successful.
If you have forgotten your password, click "Login" from the website or from the app, and then "Forgot your password?". We will ask for your email address to send you a temporary code so that you can log into your profile and reset your password in the "Personal profile" section under "Security".
Updating your Italian driving license details
You can edit the details of the italian driving license you registered with at any time. For example, if the license has expired or is lost and you have a new one, you can log into your personal profile from the website or from the app, go to the "Personal Details" section and under "Driving license details" click on "Edit license".
This will open a form where you will be prompted to enter the details of your new license. After entering the details, click on "Confirm the change". You will receive a notification at your email address.
Updating foreign driving license details
You can only edit the details of a foreign driving license if it has expired. In such case, Enjoy will notify you that the details need updating, and you will then be able to upload a scan of the new driving license to your personal profile.
Changing payment method
Want to change your preferred payment method for the Enjoy service?
You can do so easily and at any time: simply log into the website or app, go to the "Personal Profile" section, select "Payment method" and click "Change card details".
A window will open where you will be asked to reconfirm that you want to change the payment method. If you click on "Edit card data", the previous card details will be immediately erased and you will be redirected to the secure Nexi site, where you can enter a new payment method.
Displaying personalized rates
If you are entitled to discounted rates due to a partner agreement with the Enjoy service, you can view them in your personal profile under "Rates". You will find a table that displays at a glance the car rental and booking rates that are reserved for you.
From your user profile you can change, at any time, your consent settings for receiving marketing communications sent by Enjoy or any of our service partners.
Simply log in from the website or from the app, go to the "Personal details" area of the "Personal profile" section and check the boxes "I agree" or "I disagree". Finally, click on "Save the changes".
Please note that even if you opt to receive no marketing communications, all information regarding the Enjoy service will continue to be sent to your email address.